Calanca Valley Vacations from $639

Very friendly, prompt and helpful check in process. Very comfortable bed, excellent bathroom. Nice and inviting hotel.

The property was clean & well presented. It was close to the tram stop & only a few minutes into the main city area. In regard to communication, This was very poor. We had booked a deluxe room 6 months prior to checkin & didn't find out until we queried the room that was allocated at checkin that it was a standard double. After various attempts to find out why this happened we were told that our booking hadn't gone through even though it was confirmed through Expedia. After negotiating with the onsite manager we were refunded the difference.

Staff were very engaging and friendly

Staff were flexible and helpful, room and hotel was charming and comfortable! We loved our relaxing trip and would love to visit again during their winter season.

There was no one at the main desk to check you in. The process to get a room key was not as described on the paper that was there to tell you how to check in.