Ratings based on 242 Verified Reviews

3.2 out of 5
65% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Very Disappointing

Posted May 22, 2017
Pros: Location and free parking
Cons: Everything
Location: Good Location
Suitable for 2 stars only as they do not have facilities which one would expect in a 4 star Hotel and those facilities which they did have required upgrading and refurbishing. The pictures in the website are very misleading. In the room NO: 1. Poorly stocked minibar ( 4 bottles of water , 1 can Fanta, 1 can of Beer) 2. No tea and coffee making facilities 3. Shower door broken ( generally scruffy and unclean) 4. No Laundry at weekends told to use the service in the shopping centre. 5. Staff rude, aggressive.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 22, 2016 on Hotels
4 out of 5
by A verified traveler

Close to Florence

Posted Oct 4, 2016 on Hotels
Used the hotel as a close enough spot to Florence. Hotel could be updated and unfortunately they had closed the pool for the season. Some staff more helpful than others.
2 out of 5
by A verified traveler

not convenient and it is on the highway

Posted Sep 26, 2016 on Hotels
I didn't like the First hotel at all.I paid for renovated room, but it wasn't.There wasn't wi-fi in the rooms,no balconies in the rooms.You had to pay 3 euro per person for city tax.It is situated on the highway next to Carrefour.
2 out of 5
by A verified traveler

Ok not great

Posted Sep 23, 2016 on Hotels
Breakfast was ok. The hotel at ome time was nice. Very dated. Room looks nicer in the pictures. Don't know if I would go back.
5 out of 5
by Edvin from Boston

Good location!

Posted Aug 3, 2016 on Hotels
Great hotel! Very good location to Florence for an affordable price! The staff was very friendly and helpful. The only issue they need to fix is to renovate the outside and some of the inside to make it look more pleasing. The breakfast was also great! Deffinately would recommend to a friend!
3 out of 5
by Angelica

Terrible

Posted Jul 26, 2016 on Hotels
Wifi was terrible!!!!!! Poor customer service, rude at checkin desk! Charged to sit down and eat. Would not recommend staying here
1 out of 5
by A verified traveler

Probably the WORST hotel in Florence

Posted Jul 4, 2016 on Hotels
The worst hotels I stayed in Europe so far! And I travelled a lot and stayed in many cheap hostels as well. First, it was located far away from Florence in the middle of nowhere. It took us 1 hour from the central station to get there and they didn't let us check in so we took another hour back to the city. Second, the services and management of this hotel is terrible, which totally ruined our trip in Florence. They would charge you taxes not before check-in but before check-out when you were in a hurry for another trip. Third, the breakfast was a disaster. They couldn't tell you were an individual guest or with group guests and would scream you out of the canteen and ask staff to check your room with some paper of their own. And they didn't apologise for being treating us like prisoners. Forth, if these won't make this hotel the worst choice of stay in Florence, I am surprised!
2 out of 5
by Rocco from CALABRIA, ITALY

FIX THE AC

Posted Jul 1, 2016 on Hotels
Air Conditioning was claimed to be on but it was extrememely hot in the rooms. Tried another room but it was barely cool enough as long as you didn't move around much. An unacceptable condition in the summer. The rooms were clean and comfortable, except for the lack of AC.
1 out of 5
by A verified traveler

Convenient and not far from Mugello Circuit

Posted May 28, 2016
Pros: nothing
Cons: Everything, not sure where to start
Location: It was conveniently close to the highway.
Check is was terrible, the staff was not helpful, room is dirty, Air-conditioning did not work, terrible all around