clean hotel but..
Posted Aug 29, 2016
this is the second time I stayed in this year, a few years apart and the first impression from years ago has not changed: the hotel is clean and comfortable (although their plumbing has issues) however the staff is not one to make you wish to go back. They were reasonably ok, but clearly untrusting (not smiling , watching like hawks that nobody who isn;t supposed to enters the breakfast area etc). This is also the second time that my room was entered and cleaned (and things moved) although I had a "do not disturb" sign on the door. When mentioned at the front desk they made it look like they don;t understand my english - interrestingly enough when I said that I am not particularly pleased about this, that it now happened a second time and it's enough reason for me not to stay here again-- all of a sudden his english was completely fine and it was like a switched turned on to be try to be super friendly (of course it didn't come across being genuine...) At check out it took forever to issue receipts for the 4 espressos and a water and when I wanted a receipt for the 2 rooms I had booked on expedia he wouldn't give me one saying that the expedia one was enough.... (you would have thought that they would have made the espressos complimentary as an apology..
it's the only hotel in close proximity to UNICAMP-- you wonder if there is this arrogant behaviour because they don;t have competition? Either way, I will not be back and will to recommend to my friends to check into this