It was okay.
Posted Mar 26, 2016
The stay at this hotel was full of problems. First my card didn't work most of the times; I had to ride up and down the elevator a lot to get someone to go up with me to open the doors for me. The double door leading to the room was broken for two days. The problem was confirmed and I was told that it was fixed when it wasn't. The day I checked out: the door was still not working. The afternoon cleaning people did not do a very good job cleaning, and sometimes towels were missing and toiletries not refilled. The front desk staff made some inappropriate jokes, that I simply dismissed because I do not think they were trying to be rude.
Some staff were excellent. Others were terrible. It was a hit or miss. I booked a helicopter ride with concierge, and I asked the late night front desk staff to give me a call to remind. There was no call. In fact when I came down, nobody knew there about the booking until they called the helicopter company. The excuse was that the "bellman" picked up the phone, or that sometimes random people pick up the phone. Really. I was also charged for things in the minibar I did not use.
The room was old. The table was chipped. The bedding was slightly torn. The towels were hard, as in cycle through the dryer and burn off the cotton hard. Fixtures in the room just seemed and felt worn down. Wi-fi is horrible.
The gym, spa, and evening in-room dining made up for the mess that is this hotel. Also: most staff were kind and helpful