Capuchin Convent Tours

This was not the hotel we saw in pictures. We were very disappointed. The furniture was in poor shape, the linens and towels were older. We were unable to adjust the temperature in either of our rooms(up or down), Parking is available, for an undisclosed fee, but the local parking garage was less expensive and easier to access. The beautiful pool in the pictures is actually in the Spa pool for a fee. The biggest issue was the smell of the rooms. It was as if they had been smoked in. We requested to cancel our reservation for a refund so we could rebook elsewhere but the hotel refused to refund the prepayment. So we were forced to stay and endure the less than expected accommodations. Hotels.com was responsive, but left the entire decision up to the hotel and was not helpful. It is an okay place to stay for 1 night but not for an entire week.

We were completely satisfied with this property. From beginning to end the front desk staff were extremely polite and helpful. Our room was spotless clean and spacious. The location with an outstanding view of the Cathedral right next door. The pool on the rooftop was so refreshing and clean. This will certainly be our choice of properties if we return to Jerez, Spain. Thank you for having such an excellent hotel.