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Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Restaurant
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationAude Gate1 min walk
    Popular LocationBasilica of St. Nazaire and St. Celse2 min walk
    Popular LocationTheatre Jean Deschamps4 min walk
    AirportCarcassonne (CCF-Pays Cathare)51 min drive
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  • Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsSuite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)
  • Superior Room, 1 Queen Bed, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuperior Room, 1 Queen Bed, Non Smoking
  • Classic Room, 1 Queen Bed, Non Smoking

    4.4/5 guest room rating

    Room amenities

    • 161 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsClassic Room, 1 Queen Bed, Non Smoking
  • Superior Room, 2 Twin Beds, Non Smoking

    4.8/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsSuperior Room, 2 Twin Beds, Non Smoking
  • Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Garden View (with Sofabed)

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsJunior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Garden View (with Sofabed)
  • Superior Room, Multiple Beds, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 3
    • 1 Queen Bed and 1 Twin Bed
    More detailsSuperior Room, Multiple Beds, Non Smoking
  • Classic Room, 2 Twin Beds, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 161 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsClassic Room, 2 Twin Beds, Non Smoking

About this area

Carcassonne

Located in Carcassonne, Best Western Le Donjon is in the city center. Notable landmarks in the area include Narbonnaise Gate and Chateau Comtal. Basilica of Saint-Nazaire and Écluse d'Herminis are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours. Guests appreciate the hotel's central location.
Visit our Carcassonne travel guide
Popular Location

What's nearby

  • Aude Gate - 1 min walk
  • School Museum - 2 min walk
  • Basilica of St. Nazaire and St. Celse - 2 min walk
  • Narbonnaise Gate - 2 min walk
  • Theatre Jean Deschamps - 4 min walk

Getting around

  • Carcassonne Station - 5 min drive
  • AirportBlagnac Airport (TLS) - 68 min drive

Restaurants

  • Brasserie Le Donjon — 1 min walk
  • Le Trivalou — 7 min walk
  • Le parc - Franck Putelat — 11 min walk
  • Le blé noir — 17 min walk
  • Au lard et au cochon — 19 min walk

About this property

Best Western Le Donjon

Romantic Carcassonne hotel in City of Carcassonne, near Aude Gate
A restaurant, a bar/lounge, and valet parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business center, dry cleaning, and a 24-hour front desk. All 61 individually decorated rooms feature free WiFi and minibars. Guests will also find TVs, room service, and coffee makers.
Best Western Le Donjon offers 61 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of We Care Clean (Best Western)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free nearby parking
  • Uncovered self parking: EUR 20 per day
  • Valet parking: EUR 20 per day
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 15 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Dry cleaning service

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Hypo-allergenic bedding
  • Linens

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Free local calls
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-compatible safe

Policies

Check-in

Check-in from 3:30 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 12 per pet, per night
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.98 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Uncovered self parking fee: EUR 20 per day
  • Valet parking fee: EUR 20 per day
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve cribs/infant beds
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests must transfer via shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts
Best Western Le Donjon Hotel
Best Western Le Donjon Carcassonne
Best Western Le Donjon Hotel Carcassonne

Frequently asked questions

Can I cancel my reservation for free at Best Western Le Donjon and receive a full refund?
Yes, Best Western Le Donjon offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Le Donjon cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Best Western Le Donjon?
As of Oct 31, 2020, prices found for a 1-night stay for 2 adults at Best Western Le Donjon on Dec 1, 2020 start from $105, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Best Western Le Donjon pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 12 per pet, per night.
How much is parking at Best Western Le Donjon?
Self parking is available for EUR 20 per day. Valet parking is available for EUR 20 per day. Limited spots are available. There is free parking nearby.
What time is check-in at Best Western Le Donjon?
Check-in is from 3:30 PM–anytime.
What time is check-out at Best Western Le Donjon?
Check-out is at noon.
Where is Best Western Le Donjon located?
Located in City of Carcassonne, this romantic hotel is steps from Aude Gate, Narbonnaise Gate, and Chateau Comtal. Carcassonne Station is 25 minutes by foot.
4.4
Excellent
5 - Excellent
502
4 - Good
332
3 - Okay
81
2 - Poor
18
1 - Terrible
14

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Great location, parking service excellent, good hotel, very good room & great bathroom
Stayed 2 nights in Sep 2020

4/5 Good

Traveled with group
Happy face iconLiked: Cleanliness
It's in a great location . I think it's overpriced for what it offers ...eg.it has a bar which is not a bar...you have to go and ask whoever is on reception if you want a drink ...so,obviously ,there is no ambience ,and nobody gathered there....
Stayed 4 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location in the old city with lovely peaceful garden away from the crowds of tourists.
Stayed 1 night in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un excellent séjour
Un hôtel idéalement situé, un accueil parfait avec la réceptionniste attentionnée Tout est très bien, l’hôtel, la chambre, le petit déjeuner. Le lit est vraiment très confortable. Rien à dire nous y retournerons
Stayed 1 night in Jul 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

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