Carratraca Vacations from $1,025

Hotel in a nice area lots of restaurants/bars nearby, 5 min walk to railway station for airport. Would like check in earlier than 16:00

Hotel is gorgeous, love the decor and trendy 70s inspired design. Room was enormous and very well decorated, though lack of drawers meant difficult to fully unpack with only hanging space. Giant balcony which was in the sun all day and overlooked the pool. Easy 10 minute walk to the beach. I felt the service let the stay down overall. Whilst housekeeping were excellent, front desk/lobby staff were not forthcoming with checking in on our stay, helping with taxis etc. Bar service around the pool needs improvements in processes. The outdoor bar was closed for the season which is fine, but ordering and delivering drinks around the pool was difficult, with insufficient staff available, and the bar itself frequently cluttered with dirty cups. Breakfast buffet was standard for a hotel of the size/category of the Kimpton, but again let down by inconsistent service, often with staff members forgetting drinks we'd ordered, or us having to search out a member of staff to place an order for coffee. We weren't informed breakfast was included in our booking and found this out on our second day after having breakfast elsewhere. Service overall I didn't find personal or personable, with us directed via the in-room tv or QR code to the website to place room service orders and find out about the hotel. The room service ordering was technically buggy and we couldn't resolve it. We didn't eat dinner at the hotel, but did try lunch once which I found overpriced and poor quality.

I really enjoyed my stay at Mella Marbella and would definitely recommend it. The staff were so friendly, helpful, and attentive, which made the whole experience even better. The location is perfect if you want to be close to Puerto Banús, but I really appreciated that it’s away from all the noise, so you can still relax and enjoy some peace and quiet. Overall, a lovely place to stay and somewhere I’d happily return to. A special mention to Lilly, Maria, Morillo and Joanhi, who were absolutely wonderful and always made us feel so welcome and well looked after.