Centro Leon Tours

Disappointing Experience at Lifestyle Tropical Beach Resort & Spa All Inclusive The food was mediocre, restaurant availability was extremely limited, and the disappointing buffet became our primary dining option. Speaking with staff found out members received access to higher-tier dining options, leaving non-member guests with limited choices. Our “concierge” regularly looked for us and stated that he was required to give us a property tour to show us the locations of the restaurants and give us a gift. He took us to a nice building and quickly handed us over to a salesman who kept us for 90 minutes. We declined the liquor offered and repeatedly stated that we would not buy. We were shown a brand-new, HUGE villa. During our stay, I personally saw the villa occupied by family members who have been members for more than 20 years. It was significantly smaller, older, and very dated compared with the villa we were shown. They offered us nicer accommodations and better dining options that day if we became members. That left us wondering why those accommodations and dining options were being offered as an incentive to purchase a membership rather than being offered from the beginning. Between the limited dining, the difference between our room and an upgraded room, the villa we were shown versus the villa I personally observed, and the persistent sales tactics, this was not the relaxing vacation we expected. Would not visit again.

The Staff were rude and disrespectful. We tried to explain the situation amicably but they did not try to compromise or make us their customer feel welcome. We booked a 1000 sq ft room with 2 available beds shown in pictures but instead were given a room less than half the size. Obviously we weren’t happy but instead of trying to solve they escalated the situation by telling us they could not do anything to accommodate the reservation seeing as though the room they gave us only had one bed. Also let me mention the room door was already cracked when we got the room which even the bellboy thought was unusual so now safety comes to mind. We asked the check in staff could they switch our room they immediately denied the request and said we need to contact Expedia. Which we did and ultimately they switched the rooms but ensured our stay was terrible by constantly creating a rift on what we could and could not do on the resort grounds was never really explained to us clearly. But anyway upon checkout the staff ONCE AGAIN created a stir with us saying we didn’t return the towel card which would be an additional charge. I lost it because not only did we not go to the pool because it was raining most of the day but we also had friends at a nearby villa who we planned the trip with that had their own private pool which is where we spent most of our time lounging poolside when we did get a chance to go. Terrible customer service will never stay here again! Do Not Stay Here!!!!!!!!!!!!!!

The front desk staff was very rude and unprofessional. Unfortunately, the room was also infested with flies, and we had to deal with them throughout the entire night. This made our stay extremely uncomfortable and disappointing. I expected a much higher level of cleanliness and professionalism from the hotel.