Cerro Frias Vacations from $484

I had an excellent check in reception which i would have rated 5/5 easily. She was the weekend staff and she was very helpful, informative, and pleasant, but the weekdays, morning front desk staff was completely different than all other staffs. He was selective how he relates to the guests. It seems he likes to get acquainted with the females guests more. Both time, i asked for information, it seems he cannot be bother and very short and direct with the information. I asked where i can stroll around town amd he suggested the beach. He causally point I go down the road, and I should get to the beach. Instead, he could've given me direction to the main road where it will lead to the beach, rather i have to asked the locals on the street after I got lost and went into some deadend road. When i checked in, the lady drew on the map the places to eat. Therefore, the rating is dropped 4/5 for poor guest service. I checked out unsatisfied and he knew it...sadly.

This is a really excellent hotel. It has a beautiful, old style and there has been a lot of attention to detail. The food is absolutely outstanding, the staff is excellent, and the views of the mountains over the lake are unforgettable. Price was very very reasonable. The only negative is that the Wi-Fi is pretty poor, but I suspect that has more to do with where it's located. than anything the hotel has control over. I would stay there again in a heartbeat.

Excellent stay at modern small Boutique hotel — every detail for finishes and service was great- always communicating and ensuring a great stay

Fantastic! Everything was excellent! One of the best hotels I've ever stayed in!!