Ratings based on 146 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Aug 21, 2019
by A verified traveler
Posted Aug 16, 2019
Staff was excellent you food was wonderful and lots dry get your clothes washed not available many places would like to have seen newer pillows
by A verified traveler
Posted Jul 22, 2019
Had a convenience shop close by which was helpful, though we did not get dinner nearby so not sure about how easy it is to get food. Room was good, but did not get to enjoy the breakfast as we were rushing that morning. Staff was friendly and it was a good stay overall.
by A verified traveler from Ravenna, OH, usa
Posted May 3, 2019
Nice rooms. Great breakfast buffet. Beds and pillows comfortable.
Comment from Hotel Management
May 9, 2019 by Henry, Hotel Management
Welcome to stay in Holiday Inn Express Beijing Airport Zone.We are thrilled that our guests care to recognize us for a job well done as well. It will sure give me the greatest pleasure to share your comments with the team. Your recognition certainly excites and motivates the team. Thank you, as always for being honest and frank with us.We look forward to seeing you again. Good luck
by A verified traveler
Could probably stay there again
Posted Apr 6, 2019 on HotelsNot as close to the airport as I would have liked. Close to several restaurants and a supermarket. Clean but worn out decor that is damaged in some places especially the bathroom. WiFi works but as you in China and you cannot use the regular internet as well as a lot of apps which is frustrating
Comment from Hotel Management
Apr 17, 2019 by IHG Social Listening Team, Hotel Management
Dear guest,
Thanks for choosing to stay with us. We are delighted to get your recognition to our hotel's cleanliness.
Actually,our hotel provide shuttle bus to the airport at work days five times a day.
Rest assured that your feedback regarding worn out decor will be further submitted to our management team. Hope you can choose to stay with us again.
Sincerely,
IHG Social Listening Team
by A verified traveler from halifax, ca
Posted Mar 30, 2019
Great service, spoke english (helpful), comfortable rooms, great breakfast, free airport shuttle service.
Comment from Hotel Management
Apr 1, 2019 by Henry, Hotel Management
Thank you for staying at Beijing airport express holiday inn. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sales and marketing staff
by A verified traveler
Posted Mar 29, 2019
Conveniently located close to the airport! Very clean! Excellent breakfast . Lots of variety.Staff supports in dining area were greatl.
Comment from Hotel Management
Apr 1, 2019 by Henry, Hotel Management
Thank you for staying at Beijing airport express holiday inn. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sales and marketing staff
by A verified traveler
Posted Mar 29, 2019 on Hotels
I am a Gold member of Hotels.com and I can tell you the staff members of this hotel are exceptionally helpful and courteous. Thumb Up with 100% customer satisfaction considering the room rate.
Comment from Hotel Management
Apr 1, 2019 by Henry, Hotel Management
Thank you for staying at Beijing airport express holiday inn. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sales and marketing staff
by A verified traveler
Posted Mar 26, 2019
Shuttle is only specific times, and only from hotel to airport. Staff is friendly though.
Comment from Hotel Management
Mar 29, 2019 by Henry, Hotel Management
Thank you for staying at Beijing airport express holiday inn. In order to meet the needs of passengers taking flights, the hotel provides free buses to arrive at the capital international airport at 7:00, 9:00, 11:00, 13:00 and 14:30 on weekdays.We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sales and marketing staff
by A verified traveler from International
Posted Mar 13, 2019 on CheapTickets
Nice place. Clean and comfy. Good shower. Two gripes: 1) the first run of the airport shuttle is not until 7am. Many flights leave before this. I booked this hotel specially for the shuttle and had to pay for cab anyway. 2) similarly, breakfast was not until too late. An AIRPORT hotel needs to cater to airport travelers, or at least be clearer on their website. I overpaid for a hotel whose desirable features I could not use.
Comment from Hotel Management
Mar 27, 2019 by Henry, Hotel Management
Thank you for staying at Beijing airport express holiday inn. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sincerely