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The Waves Tulum

Photo gallery for The Waves Tulum

Aerial view
3 outdoor pools, sun loungers
3 outdoor pools, sun loungers
3 outdoor pools, sun loungers
Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Overview of The Waves Tulum

VIP Access

The Waves Tulum

4.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, Tulum, QROO, 77780

Explore the area

  • Popular LocationHospital de Tulum12 min walk
  • Popular LocationTemple of Doom12 min drive
  • AirportTulum, Quintana Roo (TUY)13 min drive
  • Popular LocationLas Palmas Public Beach15 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Tulum

Located in Tulum, The Waves Tulum is near the boardwalk. Tulum Beach and Tulum National Park reflect the area's natural beauty and area attractions include Xel-Há Park and LabnaHa Ecopark Adventures.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Hospital de Tulum - 12 min walk
  • Cenote Crystal - 5 min drive
  • Temple of Doom - 12 min drive
  • SFER IK - 13 min drive
  • Las Palmas Public Beach - 15 min drive

Restaurants

  • Burrito Amor - 11 min walk
  • El Camello Jr - 11 min walk
  • La Barracuda - 12 min walk
  • Guacamole Club - 6 min walk
  • La Baguette - 11 min walk

About this property

The Waves Tulum

Transformed 4-star hotel near the boardwalk, renovated in 2022
You can look forward to a swim-up bar, a poolside bar, and designer stores on site at The Waves Tulum. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a hot stone massage, aromatherapy, or a facial. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • 3 outdoor pools and a children's pool, with sun loungers and a swim-up bar
  • Full breakfast (surcharge), concierge services, and bicycle parking
  • Tour/ticket assistance, a 24-hour front desk, and massage treatment rooms
  • An elevator
Room features
All 98 rooms offer comforts such as wet bars and air conditioning, in addition to thoughtful touches like free WiFi and printers.
Extra conveniences in all rooms include:
  • Showers, hair dryers, and shampoo
  • 42-inch Smart TVs with streaming services and digital channels
  • Wardrobes/closets, reusable coffee/tea filters, and a personal chef

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 8:00 AM–11:00 AM for a fee: USD 15 for adults and USD 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 spa tubs
  • 3 outdoor pools
  • Children's pool
  • Designer stores
  • Sauna
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Pool toys
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Renovated entire property - October 2022
  • Vegan dining options
  • Vegetarian breakfast
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch Smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Limited room service
  • Restaurant dining guides
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving features in guestrooms
  • Iron/ironing board
  • Phone
  • Printer
  • Reusable coffee/tea filters
  • Safe
  • Window screens

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15 for adults and USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses a grey water recycling system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

Frequently asked questions

Does The Waves Tulum have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at The Waves Tulum?

As of Mar 23, 2023, prices found for a 1-night stay for 2 adults at The Waves Tulum on Apr 11, 2023 start from $70.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Waves Tulum pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at The Waves Tulum?

Limited spots are available.

What time is check-in at The Waves Tulum?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Waves Tulum?

Check-out is at noon.

Where is The Waves Tulum located?

Situated near the boardwalk, this spa hotel is 0.6 mi (1 km) from Dos Aguas Park and 2.9 mi (4.7 km) from Tulum Beach. Hospital de Tulum and Tulum National Park are also within 2 mi (3 km).

Can I cancel my reservation for free at The Waves Tulum and receive a full refund?

Yes, The Waves Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to The Waves Tulum cancellation policy on our site for more details about any exclusions or requirements.

The Waves Tulum Reviews

The Waves Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 131 out of 192 reviews" "
" "10 - Excellent 68%
Rating 8 - Good. 39 out of 192 reviews" "
" "8 - Good 20%
Rating 6 - Okay. 15 out of 192 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 4 out of 192 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 3 out of 192 reviews" "
" "2 - Terrible 2%

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.7/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

8/10 Good

Cornell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I thought it was really cool that this resort had its own cenote
Stayed 6 nights in Mar 2023

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice. My daughter and I enjoyed our stay. Overall the property is great, just need a few tweets. The private pool wasn’t that clean and the sofa was stained. They’re not a deal breaker for me. Overall the staff is excellent and the property was beautiful overall. I would definitely visit there again and recommend it wholeheartedly.
Stayed 4 nights in Mar 2023

6/10 Okay

Laura

Traveled with family
Liked: Staff & service, property conditions & facilities
Was a little surprised of the emptiness of the place. Checked in late, so nothing was working. Limited selection for breakfast
Stayed 1 night in Mar 2023

6/10 Okay

Nurges

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, but horrible location. The hotel is in the middle of surrounding neighborhoods that are in poverty. Directions were hard to get around, definitely need a car. Everytime we would navigate to the hotel we would find ourselves hitting many potholes along the dirt road circling around to find the entrance. Location was 10-15 minutes away from anything. Just wanted to warn other as it was a complete shock to us and made our trip very inconvenient as I was pregnant and the drive was so uncomfortable. Also the food was very bland, not sure I would return but they definitely tried with the aesthetics of the hotel.

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property! The staff was nice friendly and very accommodating I would definitely come back! I highly recommend the waves Tulum when you visit Tulum!
Stayed 4 nights in Mar 2023

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
There’s a lot of construction and it’s right next to a village so the view isn’t great! But the place is very nice, the staff is super nice and made our stay so amazing!
Stayed 4 nights in Mar 2023

8/10 Good

Sigalit

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent customer service and front desk concierge. Really go above and beyond for what you need!! Beautiful pools and great rooms. Really enjoyed myself.
Stayed 3 nights in Mar 2023

6/10 Okay

Mary-lisa

Disliked: Cleanliness, property conditions & facilities
Jonathan and Ruel at the front desk was helpful. Whereas other staff at the front desk and restaurant were not. It felt like they were doing you a favor, with a poor attitude. And, you need a better chef and food options. Sorry... but honestly, the food and food service was yuk! Improve in these areas and maybe we will return and be happy to pay more. It has great potential.
Stayed 7 nights in Feb 2023

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable, and clean.
Stayed 9 nights in Feb 2023

6/10 Okay

Ismael, Temecula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but bad internet service, no TV. Jacuzzi would not heat, restaurant menu was limited, out of food and drink selections. Too isolated from restaurants and market. Front desk attendant, Jonatan, very helpful with booking tours, liked that.
Stayed 6 nights in Feb 2023

General hotel information

Highly Rated Amenities
Outdoor Pool & Beautiful Rooms
Star Rating
4
Address
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, Tulum, QROO
Location
Tulum