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Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 16 out of 35 reviews
5 - Excellent 46%
Rating 4 - Good. 12 out of 35 reviews
4 - Good 34%
Rating 3 - Okay. 3 out of 35 reviews
3 - Okay 9%
Rating 2 - Poor. 2 out of 35 reviews
2 - Poor 6%
Rating 1 - Terrible. 2 out of 35 reviews
1 - Terrible 6%

4.4/5

Cleanliness

4.0/5

Staff & service

4.1/5

Property conditions & facilities

3/5 Okay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not what I was expecting for downtown Charleston, but it didn't have a great rating to begin with so I shouldn't have been surprised. The furniture was worn and stained. The coffee area could only serve one person at a time, comfortably. The Staff was very nice but not very well schooled on customer service. I don't think a receptionist should stop in the middle of checking me in to answer the phone, except to maybe say "please hold". She then proceeded to give directions to someone while I'm standing there waiting.
Stayed 1 night in Sep 2017

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful location and very cool venue. Room wasn't ready when we arrived (at 4pm), and the valet brought the wrong car when we were trying to leave.
Stayed 1 night in Jul 2017

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
It was amazing! Very good location. Big room.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, excellent location!
hotel overall was ok, it is older and the furniture is very dated. The bed was very squeaky. However, the service was good and the location can't be beat! For the price and locations I would stay again!

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice character and fantastic location
Can't beat staying right on East Bay if you're visiting Charleston. Our room had charm with exposed brick walls and wood floors. It was a very comfortable room. For the price we paid compared to others, I thought it was very reasonable.