Sep 18, 2017
Disliked: Staff & service, property conditions & facilities, room comfort
Not what I was expecting for downtown Charleston, but it didn't have a great rating to begin with so I shouldn't have been surprised. The furniture was worn and stained. The coffee area could only serve one person at a time, comfortably. The Staff was very nice but not very well schooled on customer service. I don't think a receptionist should stop in the middle of checking me in to answer the phone, except to maybe say "please hold". She then proceeded to give directions to someone while I'm standing there waiting.
Stayed 1 night in Sep 2017