Chastel-Nouvel Vacations from $1,724

Air conditioning did not work and they could not fix it.

The hotel is a beautiful property in the most perfect part of center of Montpellier. The room was perfect. Great view. Great size. Clean and simply perfect. We dined at a the fine dining rest. One night. It was simply perfect . What is missing in this hotel is great experienced staff. We stayed for a week in this hotel. The young girl that helped us check out and one other young lady were ok. Everyone else. No comment. The bar manager was one of the worst we experienced. My husband had a special request. We waited for half an hour and we never received our drink so we just cancelled our order. The hotel reception the night before our departure told us there is problem with the electricity. Helping us to change our room but when we were telling him we don’t wanna move to a room smaller than our original one he gives you a service with no eye contact. We travel around the world and always in 5 star hotels. The staff of this hotel were from from what you expect in 5 stars and that was disappointing.

This was a nice hotel, probably the best in this area and has been recently refurbished. It’s not overly luxurious but contemporary and well furnished and designed. The food was very good although a limited choice, but that’s not a bad thing when what is on offer is well cooked. It was a shame that there wasn’t a separate bar to have a drink. The small bar area was part of the dining restaurant. The breakfast was good overall although coffee from is not what you would expect from a four-star French hotel. Generally the breakfast choice was good.

Facilities and service were all outstanding. They upgraded our room upon arrival and were able to accommodate last-minute dinner and spa reservations. Only downside was that our itinerary just allowed us to stay one night. We will have to stay at least a few days on our next visit. Highly recommended.

Did not know they had aSpa, great junior suite and hôtel recently renovated.love it so much we extended our stay