2/5 Poor
Valerie
28 Aug 2020
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mixed experience. 2 star for the service not 4
This is a very charming hotel , nice building , in the center of the city and walking distance front the Castle of Chenonceau. Easy to park.
However this did not feel a 4 star , we had a cold welcoming at the reception but a warm person with a foreign accent who showed us our room .
We had great food in the restaurant , congrats to the chef , but a terrible service .
We had to ask to order a bottle of wine
We had to ask to open and serve us
We had to ask a description of our dessert options.
We did not enjoy our diner experience.
In the room , there is no coffee machine , no coffee at all ! That’s a first for us in a hotel room . But we could order one before heading to the breakfast table .
Beddings: I did not find it cost .. we had very weak pillows and a hard mattress.
No sound proof in the room , we could hear people walking in the room above us , or early in the morning workers and deliveries to the hotel .
Pool: supposed to be warm and it was way too cold to go in .
There was no jacuzzi available like on the photo.
We won’t stay again here as we did not enjoy our stay..
Stayed 1 night in Aug 2020