Chertsey Chalets

"Great outdoor pool and hot tub."

"We enjoyed our stay. The hotel was clean."

"Yes very good hotel. Breakfast was perfect. "

"This meant to be one of our highlight of our two weeks Canada’s road trip. We picked this hotel for its location and how this hotel market for relaxation and ambiance. It is on the higher end of the cost per night in the area. Staff was friendly but communication can definite be improve. We stayed two nights, there is building work started at 7am, we were put into a room facing the construction, we were not inform about this when we checked in. The night staff was kind, explain the history and show us around the hotel. I then spoke to reception staff in the morning and they said they will see what they can do. We got back to the hotel late that night, so we didn’t choose to move to the other building, but if we were informed by messages via hotel.com, we might have choose to go back to hotel earlier, to enjoy the hot hub and reset the experience. Most frustrating part probably is at check out, the same lady said the staff should have offered us breakfast, question did no one tell us that. The thing is if you weren’t given a choice is one thing but to be at check out to given another disappointment is annoying. The lady probably shouldn’t said anything. We dislike the over promise. The same lady said she will advise her manager that is currently on leave to write to me, I said let’s see, it’s a week on, still nothing. Another overpromise and under deliver. We expected more for the value we paid, this is constructive feedback. Thank you. "

"Comfortable and clean. Breakfast was pretty basic. We chose this location because it had a pool. The pool was okay, good for kids, but it was small and kind of rowdy with no staff monitoring. People had food and drinks on the deck which caused a bit of a mess. The hot tub jets didn't work and the splashpad elements in the shallow part of the pool didn't work."

"The parking was great, were able to park near our room. The room was clean except the floor didn’t look like it had been cleaned from the last rental. but could use paint touch ups. The refrigerator was not keeping our food and drinks cold. Water backed up in the bathtub while taking a shower. Wasn’t draining efficiently…probably clogged further down the drain. Rust water dripping from the back of the toilet onto the bathroom floor Access to the pool says 9:00 am to 10:00 pm. We went both mornings at 9:30 and 10:00 the pool area was still locked. Coffee in the rooms is awful. Thankfully they had fresh coffee in the lobby. One of the beds was unstable, if you sat on the foot of the bed it would raise off the floor. The other bed was lumpy and not very comfortable The staff was very friendly The patio could have been tidied up a bit. Visible ant hills, the deck chairs were put out on the morning we were leaving. Thankfully we had brought our own folding chairs so we’re still able to sit outside Fireplace seems like it’s only for decoration, couldn’t figure out how to turn it on and there are no instructions in the room to explain how. Room was freezing cold upon arrival. We adjusted the temperature but it kept getting hotter and weren’t able to get the ac to cool down the room properly. "

"Very good."

"The room was very clean, and had all the necessary items in the kitchen. Appliances could use an upgrade - very dated. Staff was helpful for any questions. "

"Great hotel Great staff Great food Great room"