Ratings based on 256 Verified Reviews

4.3 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Simply fantastic

Posted Jun 3, 2017
Chang Mai is awesome and Khum Phaya is a fantastic place to stay
Comment from Hotel Management
Jun 12, 2017 by J.A., Hotel Management
Dear value guest, Thank you for your fabulous comments. We are really appreciated about that. Wishing to service you again in your next visited Warm regards, J.A.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok, Thailand

Amazing Pool, Poolside Room Worth It!

Posted May 29, 2017
Pros: The thoughtful layout of the complex and pool. The helpfulness and eagerness of the staff. The variety of food options and spa packages.
Cons: More attention to detail when cleaning the bathrooms. Softer beds would be nice.
Location: The location is actually in a fairly populated city area, but you'd never know it when in the resort...it's VERY tropical feeling! 20min from downtown
We rented two poolside rooms. For the most part, the rooms were really nice, but not as clean as it could be. The bathroom and shower could've used a good scrub down to rid it of mold in cracks and crevices...but thus is the problem in all of Thailand, it seems. There were some minor plumbing issues with the jacuzzi tub leaking in one room, but not the other. The beds are harder than rocks, but again, this seems to be the issue with most beds in Thailand. Overall, the rooms were very nicely decorated and it definitely had the tropical feel. Very nice! I highly recommend getting the buffet breakfast included in your room rate, if possible. It's much more expensive at the resort. The breakfast was really good with a nice variety of Asian and Western dishes. We also periodically ate at the resort restaurant for lunch and dinner and the food and service was outstanding. Very clean and great menu options. The pool was AMAZING with a great set up! The pool spans the entire complex with a lot of beautiful tropical trees surrounding it. There is a poolside bar that has both food and drink options. We spent a whole day lounging at the pool and loved the thoughtfulness that was put into the pool layout. There were multiple "islands" in the middle of the pool with lounge chairs and trees around to provide shade. The pool was cleaned many times a day and it was really neat to see the tropical flowers that fall from the trees floating in the pool! Very beautiful. And the spa was great!
Comment from Hotel Management
May 30, 2017 by J.A., Hotel Management
Dear value guest, Thank you for stay w. us and give us the benefit comments. All your comment have been noted for approved our service. We are really appreciated about that. Wishing to welcome you again for your next visited. Warm regards, J.A
5 out of 5
Recommended
for Everyone
by A verified traveler from Will

Romantic And Luxurious Getaway!

Posted May 26, 2017
My husband and I celebrated our wedding anniversary with a stay at this resort. The grounds for the resort were absolutely beautiful. I highly recommend a poolside room. The beds were very comfortable the shower and jetted tub were amazing. We both received a Lanna Massage at the spa and were enjoyed that immensely. Be ready to pay a pretty penny for this but it is worth it!
Comment from Hotel Management
May 30, 2017 by J.A., Hotel Management
Dear value guest, Thank you for stay w. us and give us the fabulous comments.We are really appreciated about that. Wishing to welcome you again for your next visited. Warm regards, J.A
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Very relaxing with friendly staff...bar staff..bre

Posted May 17, 2017
Return clients from 3yrs ago. Accept tours clients wish to do and not the ones connected to resort. Elephant nature park is amazing and worthy.
Comment from Hotel Management
May 19, 2017 by J.A., Hotel Management
Dear value guest, Thank you for stay w. us and give us the great comments.We are really appreciated about that. Wishing to welcome you again for your next visited. Warm regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Lovely place but not 5 star

Posted Apr 24, 2017
We arrived at 11 pm to carry our own bags , the room was nice but light switches were under the pillow in the middle of the bed , not great when you know them at 3 am . (Made for 2 beds) The mini bar was 2 different beers a dented coke and a sprite with 2 water bottles . Very sparse . The room was fine but there was big bits of tile grout missing in the bathroom . Breakfast was very good with great staff . All and all it was a very good hotel but remove a star plus a bit Or improve the managment and maintenance
Comment from Hotel Management
Apr 27, 2017 by J.A., Hotel Management
Dear value guest, Thank you for sharing your experience with us. We appreciated your comment and will share these with our team so that we can continue to improve our service and maintenance. Wishing to welcome you again for your next visited. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Heaven on Earth

Posted Apr 6, 2017
We loved Khum Phaya and is was the best place we have ever stayed. Pros: the welcoming and genuinely kind staff, the spa, the pool, the clean and comfortable room, the stunning grounds, the food, the laundry service, the direct access pool, the swim up bar, the great shower and jacuzzi tub. The staff met every request immediately and with such friendliness and kindness. Great WiFi and television. There is a shuttle that will take you to the markets. You can arrange a taxi through the front desk Our driver gave us great and helpful information about Chiang Mai.. The staff made everything so easy and relaxing for us. We were so sad to leave for the beach that we may just stay here for the entirety of our next vacation. As for mosquitos in the room, that was true but they were not excessive, the bed had netting, they didn't really bother us and none of us had one bite. Tbis is the price you pay for this type of sanctuary where your room isn't enclosed in a hotel. The 1st morning I can't tell you how magical it was to step out of our room to the sounds of locusts and the smell of flowers! To then walk down a serene path of fountains and beautiful foliage to the restaurant to have an amazing breakfast, it was more than we could ever dream of. PS order Butterfly Tea to your room at the end of a long day!
Comment from Hotel Management
Apr 10, 2017 by J.A., Hotel Management
Dear Our Value Guest, Thank you very much for your fabulous comment, I am pleased to hear your enjoyed your stay with us. Wishing welcome you back for next visit. Warm Regards,
5 out of 5
by Karen

Girls trip to Asia

Posted Feb 24, 2017 on Hotels
It was an amazing hotel, just wish we weren't so busy would of liked to enjoy the ambiance of this beautiful place with the lush greenscape and pool area.
4 out of 5
Recommended
for Everyone
by A verified traveler from cdj1

Very nice hotel but with mosquitoes

Posted Feb 21, 2017
Very Nice hotel specially if you booked the Lana Deluxe room with pool Access near the bar we stayed in Rm 3113 and we live it, my son loves the pool
Comment from Hotel Management
Mar 31, 2017 by J.A., Hotel Management
Dear Value guest, Thank you very much for your fabulous comment, I am glad to hear that you had a great stay with us and we could meet your expectation.We would be happy to welcome you soon again. Best Regards,
4 out of 5
by A verified traveler

Decent hotel

Posted Feb 18, 2017 on Hotels
Property is good, with pool, balcony and open pool. Lots of mosquitos however even though management takes some effort to make property mosquito free. I hope they take more steps as I got lots of mosquito bites during my stay there
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel oasis in bustling city

Posted Feb 7, 2017
Loved this hotel. Food was excellent. Staff is really friendly. Spa experience was great
Comment from Hotel Management
Mar 31, 2017 by J.A., Hotel Management
Dear Value guest, Thank you very much for your fabulous comment, I am glad to hear that you had a great stay with us and we could meet your expectation.We would be happy to welcome you soon again. Best Regards,