Does The Lodge at Chichen Itza have a pool?

Yes, this property has 2 outdoor pools.

Is The Lodge at Chichen Itza pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Lodge at Chichen Itza?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Does The Lodge at Chichen Itza provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 6300 per vehicle applies.

Where is The Lodge at Chichen Itza located?

This family-friendly Chichen Itza lodge is within a 10-minute walk of El Caracol and Pyramid of Kukulkan. Cenote Sagrado and Grutas de Balankanché are also within 1 mi (2 km).

The Lodge at Chichen Itza Reviews, Deals & Photos 2025

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8/10 Good

Claudia

Mar 22, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is great, air conditioner was a bit of a challenge to get it to the right temperature. The bathroom was outdated

Stayed 2 nights in Mar 2022

10/10 Excellent

Eugenia

Feb 11, 2022

Liked: Staff & service, amenities, property conditions & facilities

Bungalows, palapa roofs, food, gardens, pool, view of the Mayan observatory, sunshine, warmth. What’s not to like.

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10/10 Excellent

James

Feb 8, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is the only place to stay for a visit to Chichen Itza. They have a five minute shuttle to the archaeological site and will even sell you a ticket before you go so you don’t have to wait in line. Plus it’s a really nice Hacienda style hotel

Stayed 1 night in Feb 2022

6/10 Okay

Gabriel

Jan 30, 2022

Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Jan 10, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The place was very unique; we loved the old buildings, beautiful gardens and "old world" atmosphere.

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8/10 Good

Fernando

Jan 10, 2022

Liked: Staff & service, amenities, property conditions & facilities

Environment and landscapes

Stayed 2 nights in Jan 2022

10/10 Excellent

Maria

Jan 3, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impresionante hotel y el servicio extraordinario

El hotel nos sorprendió muchísimo. Espacioso, tranquilo. Todo su personal super cordial y atentos a ayudarnos en todo lo que necesitamos durante los días que estuvimos con ellos. Muy recomendado para descansar, relajar y conocer las extraordinarias bellezas de la zona de Chichen Itza

Stayed 2 nights in Dec 2021

8/10 Good

Edward, Northampton

Jan 2, 2022

Liked: Cleanliness, staff & service

It's a beautiful place and we enjoyed our stay. For the price, it would be nice to have better amenities in the rooms, and overall the service was very friendly but oddly sparse. That said, we'd recommend it.

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8/10 Good

Fabian

Jan 1, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Eco resort next to Chichén itza. Best place to stay in town. Not much else around.

Stayed 2 nights in Dec 2021

10/10 Excellent

MARIA GRACIELA

Dec 29, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me gusto el lugar, es hermoso. Luce un poco viejo o pasado de moda el amueblado y la comida no es muy buena

Stayed 1 night in Dec 2021

6/10 Okay

SHANNON

Dec 16, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice...but!

There is no internet or TV in the rooms and this is told to you at check in with no sympathy or empathy. Alfonso and Alex in the restaurant were amazing, and so was Sergio the bellman. Nice place to stay when you visit Chichen Itza but be prepared to DISCONNECT. The staff have daily meetings in the middle of the reception area, which is awkward for guests. They should find another place...

Stayed 1 night in Dec 2021

2/10 Terrible

Olivier

Nov 22, 2021

Disliked: Property conditions & facilities, room comfort

A 2 star hotel at best

Definitely not a 5 star hotel. At best a 2 star. Everything is old, in bad shape and outdated from the 90s. Way overpriced for the service

Stayed 2 nights in Nov 2021

10/10 Excellent

Allen

Nov 20, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and relaxing.

Such a beautiful place. So relaxing. An awesome staff. Can’t wait to return.

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Nov 18, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to Stay at Chichen Itza

The Lodge was an absolute find! We found the staff very friendly, the restaurant very good, and the room very clean. The property was gorgeous. We could tell the hotel was just reopening post Covid, but we were so pleased we extended 2 nights. You can see parts of Chichen Itza from the lobby. We would come back

Stayed 2 nights in Oct 2021

8/10 Good

Sofia

Oct 11, 2021

Liked: Staff & service

Staff was great hotel was in decline, could be Covid.

Stayed 3 nights in Oct 2021

10/10 Excellent

BLANCA E, Grand Junction

Aug 26, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelent service,

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Aug 17, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

If you want to disconnect and be treated like the royalty that has stayed here, this is the place for you.

Stayed 3 nights in Aug 2021

10/10 Excellent

Sébastien

Aug 12, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cadre sublime

Un cadre sublime pour des prestations haut de gamme. L'accueil était parfait, tout comme le service tout au long du séjour. Seule la restauration n'était pas au niveau, même si cela restait correct. En résumé, un excellent séjour aux portes de chtchen Itzá (l'entrée privée est cependant fermée). À recommander sans hésiter.

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Aug 5, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Espectacular

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Aug 4, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an amazing property located in the jungle, right next to Chichen Itza. We stayed in a traditional bungalow. The property is beautiful and well maintained, the room was clean & the staff was friendly & accommodating. Property is gated so also felt safe. Only con is that you can only acces the WiFi in the main lodge (not a problem for me, but the kids were bummed about it). I hired a private guide for Chichen Itza through the hotel and he was very good. I would highly recommend staying here!

Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Jul 2, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful setting, no private access to the ruins currently due to covid

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Jun 29, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

** A must on your vacation list ** I have no words to thanks the beautiful staff at the lodge Chichen Itza. I arrived late and they were waiting for us. They even called us to ensure everything was ok! My family enjoyed every sigle day. This paradise is a place where you go disconnect and reset as a person. My two teens girls and my 5 year old boy had a hard 1st day since wifi is limited but im glad for it because it brought us together as a family. The ruins are the most beautifully thing I've seen (after my wife). But this review is to thanks the beautiful staff. From the front desk to the restaurant to the house keeping personnel. Joaquin thank you for your courteous attention, you made us feel like family. Alex and Francisco two gentlemen at the restaurant always there, day and night working with a smile. Luis and Salomon made a smood check in and check out and answer any question we had. Valerio the bartender always had the beer cold and a good conversation. Genoveva put her gentle touch every day she cleaned our room, always with a smile. Segio and Juan muchas gracias! The hotel opened up about 5 months ago due to covid and its been maintained in spectacularly! My message to all the travelers is to please treat the staff as you would like to be treated. The day we left they all said bye to my family and wished us safe travels. To my Mexican people I humbly ask that you guys take care of our people as they are a national treasure!!!

Stayed 5 nights in Jun 2021

8/10 Good

Verified traveler

Jun 28, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is stunning - historical construction with a beautiful setting in the middle of the jungle! The staff was great - very accommodating and did their best to make us comfortable. The property itself was on the upswing - I imagine it was closed for some time due to COVID. The pools were beautiful and the bungalows were clean. The meals and drinks were very reasonably priced and delicious.

Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveler

Jun 16, 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Muy buen servicio y limpieza

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Jun 14, 2021

Liked: Cleanliness, staff & service, property conditions & facilities

I enjoyed this property. Bungalows in the jungle. Lots of animal nooses. Even frogs on the pathway. Very empty due to pandemic. They drove us to Chichen Itza and back as the private entrance is closed due to pandemic right now. Restaurant was good and fast too. They have their own tours and guides to Chichen Itza also which is nice. Room was spacious and nice. Beds comfy and cozy. Hammock on the porch was fun.

Stayed 2 nights in Jun 2021

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