Chwaka Vacations from $2,460

Jag och min fru besökte hotellet under vår smekmånad i Tanzania. Detta hotell var helt nyöppnat och vi var väldigt skeptiska till hotellet när vi först bokade eftersom många av bilderna var genererade och inte faktiska foton... Men vi chansade och fick en superbra upplevelse. Allt var väldigt rent och fräscht och personalen var väldigt måna om att vi hade det bra. Vi blev uppgraderade till ett bättre rum än vi bokat eftersom det fanns tillgängligt och blev även bjudna på saker under vistelsen såsom vin till middagen och extra saker i vår minibar på rummet. Frukosten var bättre än de andra hotellen vi besökte på Zanzibar och i frukosten ingår bl.a. olika kaffesorter, mocktails, äggrätter och tilltugg som man kan beställa utöver buffén som ligger framme. Det enda som kunde varit bättre för oss är ett gym. Eftersom hotellet var helt nyöppnat så hade inte gymmet ankommit ännu men skulle komma inom 1 vecka sa personalen på hotellet.

Amazing resort, perfect for relaxing and the friendliest staff with the F&B team going above and beyond. We had a lovely private dinner on the beach on our last night which was a perfect end to an unbelievable stay. Highly recommended and will be back.

We had lot of issues with poorly maintained appliances , light switches , bathrooms , WiFi connectivity , property is amazing otherwise

I am disappointed with my recent Expedia booking experience and the way this situation was handled. Prior to my arrival, I was notified that my reservation would be moved to accommodate my delayed baggage. I was specifically assured by an Expedia customer service representative that the necessary arrangements had been made and that the issue would be resolved when I arrived at Hotel Riu Palace Swahili. However, upon arrival, I was informed by the hotel that no such accommodation had been arranged. As a result, I paid an additional $595 out of pocket. What made this experience even more frustrating was the constant back-and-forth between Expedia and the hotel throughout the entire day. Despite numerous conversations, no one took ownership of the situation, and there was no meaningful resolution. Instead of enjoying my vacation, I spent valuable time dealing with stress, uncertainty, and unnecessary complications which impacted the trip negatively. As an Expedia Platinum member, I expected a much higher standard of service, communication, and support. I trusted the assurances provided by Expedia’s customer service team, but the outcome was completely different from what I was promised. I am requesting a thorough investigation into this matter and a review of the handling of my case. Given my Platinum membership, the additional financial burden, and the significant inconvenience caused, I would appreciate direct follow-up from management and an appropriate resolution. Thanks