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Hotel Vulcão

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2 outdoor pools
2 outdoor pools
2 outdoor pools
Suite | In-room safe, desk, rollaway beds, free WiFi

Overview of Hotel Vulcão

Hotel Vulcão

4.0 star property

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Business services
Map
Ribeira Grande de Santiago, Cidade Velha, Ilha de Santiago

Explore the area

  • Popular LocationIgreja Nossa Senhora do Rosario18 min walk
  • Popular LocationFort Real de Sao Filipe55 min drive
  • AirportSantiago Island (RAI-Praia Intl.)69 min drive
  • Popular LocationQuebra Canela74 min drive

Room options

About this area

Cidade Velha

Located in Cidade Velha, Hotel Vulcão is in the city center and near the beach. Fort Real de Sao Filipe and Dona Maria Pia Lighthouse are local landmarks, and the area's natural beauty can be seen at Prainha Beach and Quebra Canela.

What's nearby

  • Igreja Nossa Senhora do Rosario - 18 min walk
  • Estadio da Varzea - 21 min drive
  • Prainha Beach - 23 min drive
  • Fort Real de Sao Filipe - 55 min drive
  • Quebra Canela - 74 min drive

Getting around

  • Santiago Island (RAI-Praia Intl.) - 90 min drive

Restaurants

  • Bar restaurante do Mundo - 16 min walk
  • Penedinho - 18 min walk
  • Espaço Batuku - 19 min walk
  • Santiago Fishing - 19 min walk
  • Kusa di kasa - 4 min drive

About this property

Hotel Vulcão

4-star hotel by the ocean
A roundtrip airport shuttle, a poolside bar, and a garden are just a few of the amenities provided at Hotel Vulcão. The onsite international cuisine restaurant features pool views and a beachfront location. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool
  • Multilingual staff, luggage storage, and coffee/tea in the lobby
  • Meeting rooms, a 24-hour front desk, and a front desk safe
  • Guest reviews give good marks for the helpful staff
Room features
All guestrooms at Hotel Vulcão feature thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch plasma TVs with cable channels
  • Balconies, refrigerators, and daily housekeeping

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of SGS (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) during limited hours
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Children's pool
  • Fitness center

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 42-inch plasma TV
  • Cable channels

Food and drink

  • Free bottled water
  • Refrigerator

Outdoor space

  • Balcony

More

  • Desk
  • Safe
  • Turndown service

More properties to consider

See similar properties

Policies

Check-in

Check-in from 1 PM - 4 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 21.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Tourism fee: EUR 2 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: EUR 21.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Vulcão Cidade Velha
Vulcão Cidade Velha
Hotel Vulcão Hotel
Hotel Vulcão Cidade Velha
Hotel Vulcão Hotel Cidade Velha

Frequently asked questions

Does Hotel Vulcão have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Vulcão?

As of Sep 30, 2022, prices found for a 1-night stay for 2 adults at Hotel Vulcão on Oct 1, 2022 start from $64.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Vulcão pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Vulcão?

This hotel doesn't offer parking.

What time is check-in at Hotel Vulcão?

Check-in is from 1 PM - 4 AM. After-hours check-in is not available.

What time is check-out at Hotel Vulcão?

Check-out is at noon.

Does Hotel Vulcão provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A per vehicle, one-way fee applies.

Where is Hotel Vulcão located?

Located in the heart of Cidade Velha, this hotel is 0.9 mi (1.5 km) from Igreja Nossa Senhora do Rosario and 1.3 mi (2.1 km) from Fort Real de Sao Filipe. Estadio da Varzea and Prainha Beach are also within 9 mi (15 km).

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 10 out of 31 reviews
5 - Excellent 32%
Rating 4 - Good. 10 out of 31 reviews
4 - Good 32%
Rating 3 - Okay. 8 out of 31 reviews
3 - Okay 26%
Rating 2 - Poor. 1 out of 31 reviews
2 - Poor 3%
Rating 1 - Terrible. 2 out of 31 reviews
1 - Terrible 6%

4.2/5

Cleanliness

3.9/5

Staff & service

3.3/5

Amenities

3.9/5

Property conditions & facilities

2.7/5

Eco-friendliness

1/5 Terrible

Verified traveler
Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional staff , unorganized, poor Wi-Fi There was no access to the pool due to a wedding event, not a lot food options. Had to cut the amount of days stayed due to me and my family being unsatisfied.
Stayed 3 nights in Jun 2021

3/5 Okay

Benvindo
Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2020

5/5 Excellent

Casimiro viei
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5/5 Excellent

A Balakumar
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing customer service - over and above!!!
This hotel is just awesome!! The staff especially were so friendly and helpful!!! Room 202 with the balcony view is incredible and those rooms are amazing for sunrise views with lovely little well thought about balconies! It’s a cute little hotel with gorgeous views, the staff let us pick the room that we wanted when we asked. One of the guys at reception literally answered all of our questions even when they were unrelated to his service or even the island! He looked up tour companies for us on other islands as we were short on time! The customer service was really impressive and this hotel ensured that our stay started off on the best possible note! Thank you so much for all your hard work and well done!
Stayed 1 night in Feb 2018

5/5 Excellent

Sven
Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal war sehr freundlich, sehr ruhige Lage, toller Meerwasserpool
Stayed 2 nights in Nov 2021

3/5 Okay

Almar
Traveled with family
Oú sont les quatre étoiles ?
Tout d’abord, lorsque je suis entrée dans la chambre, le personnel n’est même pas capable de me dire bonjour ou même bon séjour. Ensuite, je suis arrivé pour déjeuner vers 14h50 sachant que le buffet ferme à 15h30 lorsque je suis allé me servir il n’y avait que du riz j’ai dû beaucoup attendre. Alors que, le lendemain je suis reparti au buffet qui ouvrait à 12h30 celui ci ne fut ouvert qu’à 14h. Cependant j’ai eu la bonne surprise d’être servi par une personne très agréable et attentionnée qui m’a accompagné tout au long du séjour. Néanmoins, j’ai comme même bien mangé, bien profité de la piscine. De plus la climatisation ne marchait pas et il y avait des insectes de partout. Je n’ai pas aimé la réception le personnel peu professionnel. Pour conclure je ne dirais Pas que ce n’est un bon hôtel , puisque que pour passer la journée c’est très bien je dirais juste qu’il ne correspond pas à un quatre étoiles. De
Stayed 1 night in Aug 2021

4/5 Good

Carlos
Stayed 2 nights in Jun 2021

2/5 Poor

Verified traveler
Traveled with family
Disliked: Cleanliness, staff & service, amenities
Het personeel heeft nog veel te leren wat betreft service gericht denken. Het ontbijt was vaak onvoldoende voorbereid (tafels niet goed gedekt, eten op enz.). Bij navraag werd over het algemeen geïrriteerd gereageerd in plaats van service-gericht en lerend voor de toekomst. Ik vind het niet gepast dat gemorste koffie over de rand van een kopje met een schuurspons uit de wasbak wordt afgeveegd en aan je wordt geserveerd. Best mogelijk dat het servicepeil in Kaapverdië niet mag worden gemeten aan de Europese norm maar ik kon geen enkel leerproces ontdekken. Onze airco was stuk, het duurde 5 dagen voordat deze was gerepareerd. Ook zaten we in eerste instantie in een appartement zonder warm water, zonder stoelen set op het balkon enz. Nee, ik zou dit complex niet aanbevelen.
Stayed 14 nights in Dec 2019

5/5 Excellent

Alexandre
Stayed 2 nights in Dec 2019

4/5 Good

Sylvie
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019