Coaling Vacations from $473

Nice people and friendly staff

The day of my check in (Sunday, Oct. 19th). I called to see if I could possibly check in a few minutes early and was told by a staffer by the name of Shirl (who was very rude and off putting) that she didn’t know because the hotel was booked and she hadn’t spoken to a manager. She refused to confirm whether I could check in early or not. When I got to the hotel, I was the only person at the time checking in and the attendant didn’t know what I was talking about. I was comfy and very frazzled by the attitude of the person I spoke to.

EXTREMELY difficult to get to find the access to the building. EVERY uber we ordered came to the location adjacent to the 3rd street "entrance" which we could not access. once we finally got into the building--a resident above the hamburger place helped us walk the entire grounds to eventually see the ramp and entrances for 1st floor access--we then found out that we had to download two apps so that we could get door codes. we spent 90 minutes sorting out HOW to get to the entrance and then organizing the apps to get the locks arranged. once that was figured out, access for us was simple. uber drivers all said they had difficulty getting guests from this location in the past. shower had no hot water and the pressure was terrible.

I appreciate that we were given a remodeled room when I requested this. We stay at this hotel twice a year during the Christmas Village and Cottontails at the BJCC. However the staff at the check in desk were not friendly or helpful in any of our interactions. The coffee that was out when we checked in was cold and we asked for fresh coffee, but it was never made. Then at 6:30 AM breakfast was not ready and the coffee from the day before was out. We expect better from this hotel as we have always lived our stays.

It was super high-end, super clean and super safe in addition to the boutique feel and luxury decorations. I felt like I was in a New York City flat.