Find kid-friendly hotels & resorts in Cold Spring Harbor, NY from $110

"broken coffee maker in the room"

"Hello , we truly enjoyed your hotel , one of your representatives at the reception , is the reason to have a successful visit and enjoyable, ELIZABETH is a stand out person, we had a minor issue, and she was so helpful and professional. I definitely think she’s a BIG 10 , any business are blessed to have such people running the show in your “living room” THANK YOU DEAR ELIZABETH "

"This whole hotel was absolutely disgusting. Me filthy We switched rooms to go to a different floor. It was still filthy. It reeks of dust pot and cigarettes smoke in an overwhelming way not like recently smoked, but like it has smelled for decades The rugs throughout the building are absolutely vile. They are stained every single place throughout all the hallways, and there's garbage literally small amounts of it drunk throughout the hotel. We had planned on staying another night and we changed our plans because the hotel was so filthy and we couldn't find another one easily"

"Staff there were great, just overwhelmed due to clear understaffing. Poor guy was doing his best to cover everything by himself."

"I like this place and would stay in it again. It’s not the fanciest place but the price is great. Has everything needed. Quiet."

"Building felt out of date and upkeep was lacking. Cleanliness acceptable"

"Everything was great"

"Ok"

"This is a hard review to write. For the most part our stay was perfectly pleasant. The room was nice, the location central, the bed comfy. The problems for us were the front desk staff and the layout/accessibility of the place. The first night we checked in it was raining pretty hard. There is no awning over the front door, so we unpacked the car in the rain, not that big a deal, but pretty inconvenient and not what you want after a day on the road. The larger problem came after parking the car and realizing that there was no entry from the door leading in from the parking lot because it was after 6 and there was no.key entry. I had to walk all the way around the building and was soaked by the time I got in. The man, cannot call him gentle, at the desk had been unhelpful with check in. finally in, there are no batteries in our remote, I trudged back to the front desk (did I mention it is a looooong trudge to the rooms?) The guy took it replaced them and tossed it back all without a word. The worst, though, was the 3rd morning we had to call down because of a clogged toilet. The front desk woman, to her credit, came down herself, plunged and told me not to put toilet paper in the toilet that that was what the trash can was for and then proceeded to wash the plunger with water only in the ice bucket and return the ice bucket to the shelf. GAG ME! Nice rooms, good price, self (be vigilant) service."