Colonia San Gervasio Vacations from $837

Property a lil out dated. But staff is nice food wise I give a 3

Water was leaking from ceiling when it rained. Water flow from shower was so slow. There was a huge ant infestation that was present throughout our entire stay. The first day wee were given pastries as a gift upon our first arrival, and was surrounded entirely by ants everywhere in large quantities. We immediately called room service to put a stop to it, and we were given a can of bug spray that was almost empty. The days after we had ants all over the floors at random places in time. They were from the floor, to behind the bed frame, or sink. It was uncomfortable knowing that each time I set foot in the room, ants could be near or on you when you're sleeping. It ruined the enjoyment of the rooms. This is beyond disgusting and UNACCEPTABLE. It needs to be addressed immediately so other guests do not have this type of problem. The bartenders need more experience on how to make cocktails. All drinks were mainly fruit juice and colored syrup with less alcohol. Sometimes it felt they were improvising instead of following certain recipes on how to make drinks properly. Food is a mixed bag. There is not much to choose from when it comes to buffets compared to other resorts, but the food is generally flavorful and good. By the third day you can definitely see that the food is repetitive during the lunch buffet. A rotating menu can also be nice at each of the three restaurants. It can definitely benefit from more variety, food options, and more vegetarian options.

The staff was super accommodating and very courteous. The food wasnt as good as it was 10 years ago when we stayed there. However you could always get fresh tacos, quesadillas, nachos, omelettes, bacon and pizza. We love the beach access and snorkeling off of the pier. The hotel just needs some TLC and upgrades. We met a couple who stays there for 2 months out of the year and said the owner is in the process of makong upgrades. We wpupd stay there again becaise of the staff

Everything was great about this hotel. It is about 5 min cab drive from the ferry. Very clean, the stuff is amazing, fast and very polite, entertainment is good. We found that food is very tasty. Lots of healthy options! The buffer is inside ( I was happy about it). The coffee shop is good. The drinks are not bad as well. There is no beach, but it is a waterfront and you can swim using a ladder. The water was beautiful and we snorkeled every day. The AC in the room worked well. I used the gym for the first day. It is a nice facility. It was closed for the remaining of my trip( renovation?), but I was able to run outside early in the morning . Felt like a very safe island. Cozumel is beautiful and we have zero complaints about this resort. Thank you

Loved the included excursions and the overall beauty and vibe of both the Explorean and Fiesta Americana. Unfortunately,the two best restaurants with views are closed right now- and no one told us. It was a big disappointment because many of the restaurant options are without AC and the ambiance was severely lacking.