Conception Bay Tours

I actually hesitated posting it because I almost want to keep this gem a secret :) Checkin was smooth. We arrived at about 3 pm and were able to get into our room right away. The booking site said every room has a balcony. We were put on the ground floor (obviously no balcony lol) I booked garden view by accident 😂. The room was a bit tired but lovely. Due to some unusual circumstances we were moved to a room with a balcony. It is worth the upgrade if you are pondering. The restaurants both on site and in the golden zone were all very good with some being excellent. It is nice to be able to get into town on the shuttle and to grab a cocktail when you are thirsty. Los Deseos in town serves phenomenal made to order breakfast and fabulous Mexican entrees for lunch or dinner. Our server, Cristiam was wonderful. He even told us where to shop for tequila to bring home. It was our favourite spot for meals. The facilities are gorgeous. The pools sparkle and the service is outstanding. We were able to see whales breaching right from our pool deck chairs. The service from the bellmen and wait staff was excellent. Erich, one of the golf cart drivers was exceptional. We were a bit freaked out having to sign every receipt but it seems that is how they track things at the Hacienda. And last but not least a special thank you to Jorge, the front desk supervisor. A front desk employee made a small error but Jorge was on the situation until resolution. Gracias Jorge!

The residences qere beautiful and our butler was fantastic!

We had the most wonderful experience during our one-week stay at this hotel. From the moment we arrived, the staff made us feel incredibly welcome. They were so humble, always ready to help, and greeted us warmly every single day. Their hospitality truly made our stay special. The view from the hotel was absolutely beautiful and added so much to the overall experience. The private beach was a highlight — peaceful, clean, and perfect for relaxing. The pools were also very well maintained, which made spending time there even more enjoyable. The food was delicious and offered great quality. However, it would be amazing if they could introduce a few new cuisines to create a more exclusive and diverse dining experience. Overall, it was the best time spent. We created such beautiful memories here and would definitely love to come back again!