Do not stay here. Never made it in a room.
Posted Oct 2, 2016
We made & paid for our reservation months in advance. When we pulled in close to midnight, the lobby door was propped open, there was very loud "Cumbia" dance music coming from inside & several men were cleaning up the remains of a party. The gentleman who "greated" us was dressed in a half-buttoned shirt, a leather jacket & several thick gold chains, very unprofessional attire. He started off by saying they didn't have rooms. Even after I told him we had a reservation & that we've already paid for it, he still insisted that they didn't have any rooms. He said that Expedia had over booked them & that they (Expedia) do this to them all the time. He told us to call Expedia because they're the ones who will have to refund or rebook us somewhere else. We didn't feel safe sitting in the parking lot while we waited for Customer Service to relocate us, so we started our drive back to Nevada. Expedia could not find a hotel with any available rooms in the San Francisco area & booked one for us in Vacaville, CA. However, they made the reservation the next day, because it was after midnight by now. When we got to the hotel around 1 am, they wouldn't let us check-in until after 3 pm! Needless to say this was a nightmare experience speaking with multiple customer service reps, who placed me on hold to passed me off to someone "higher" & left me to explain the situation AGAIN. We drove until 3 am before we demanded a refund & found our own hotel at twice the cost. Worst experience EVER!