Convento de Cuilapam Tours

Nice roomy master bedroom Restaurant, sub par Hotel was under staffed

We stayed at El Callejon Hotel last year and it was phenomenal. We invited family and friends this year and wanted to share this experience with them. Unfortunately, it fell short this year. It started with our arrival. We were received with nothing special whereas last year they had copitas de mezcal and mezcal granita or nieve for us. This year not even a map nor orientation of the attractions near by. I expressed my concern and was reassured they would make it right and that this was due to the fact that the chef had an emergency. I understood and know emergencies happen. But, we were there 5 nights and nothing was made right-not even a map. It was all in the details that were missing this year. Another example, they did not provide us with daily bottled water in the room this year. We had to ask the desk personnel daily. They did not help us to the door this year and ensure we had a taxi despite not being busy and just sitting at the desk. We enjoyed our stay in Oaxaca with our family and friends but it wasn’t because of El Callejon Hotel. It was just average.

Very central to all, and room was beautifully appointed, and quite spacious The air conditioning worked well, bed was just right to our liking, not too soft, not too hard. You have amenities in the bathroom, shower gel, shampoo, conditioner, soap that all smell heavenly “verbena”, as well as you are provided robes, a coffee station and bottled water. The hotel had bikes (4) and one motorized scooter for guests, did not use since we had a car. The “parking” is arranged with a 3rd party, and is around the block. However we did not use. Fortunately we were able to leave our car right in front of the front door (only one spot for loading and unloading) since we had a 5:00am departure. We would definitely return to this hotel, with one caveat, a room in the back that would be quieter.