Cromarty Firth Tours

The had not been dusted,No drawers to put clothes in, Not enough coat hangers, Waited over an hour for water to the dinner table, The woman that was front of house host in the dining room, Did not help the other two members of staff that one was on her second shift and the other was there second week, For being a five star hotel the standard is very poor, The two staff were run off there feet, When the front of house host stood around a lot, I have stayed in places that management helped the other staff out, We did get a room change due to the noise on the first night, Second room was better, I would not stay in the hotel again,

Staff were friendly and gave us a good larger than expected room on arrival which was good. The hotwl is positioned in a very peaceful area. We had a room on the ground floor at the back so there was no road noise but lots of noise late at night when other guests were arriving to their rooms. Walls/floors are thin! The water coming out of the taps and toilet was yellow..not sure why. Bottles of yellow tap water were being served to customers. The menu was not to our taste far too much spicy food. I had to send the corn on the cob back as it was covered in spice. We were then brought a new plain one and were not charged which was good. Can't comment on the cooked breakfast as we only had fruit/continental options.

Excellent hotel ! Very convenient if you want a beautiful properly with amazing meals. The chef is special… besides all the other great dishes, Indian food was authentic. Great selection of alcohol .. we enjoyed G&Ts. Very close to Fort Augustus, great for visiting the Great Glen Gin distillery and Loch Ness ! The location of the hotel is stunning