5/5 Excellent
Tiff, San Francisco, CA
Traveled with group
30 Sep 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't speak more highly of Monarque! From the moment we entered, we were greeted with some yummy snacks and drinks as we waited in the ornate lobby. Our room was beautiful and spacious, and the breakfast every morning was superb with a large variety to choose from—I could have stayed and dined there for hours!
What made Monarque one of my favorite places I've stayed at, however, was how the staff went above and beyond after I lost my phone and was feeling pretty discouraged. One of the staff members informed me that someone had found my phone case with my ID and cards and contacted the staff at Monarque to reach me. To help me get my phone case back, one of the staff members from Monarque went with us to the visitor center (even insisting she pay for the taxi on the way there!), communicated and translated everything for us with the staff at the visitor center, and offered to wait there for my phone case to be dropped off as my friends and I grabbed a quick dinner.
Even without this situation, our stay was already so wonderful, and everyone who worked at Monarque was so sweet to us! I'm truly appreciative of the kindness and support that the staff at Monarque showed me during a tough time and wholeheartedly recommend this hotel to anyone who's looking for a lovely stay. :)
Stayed 2 nights in Feb 2020
