We ended up not staying at this property. There was no close parking for our moving van. People were grilling in the back of the building near vehicles. The staff on duty were rude when we tried to explain we were not comfortable staying at the hotel for these reasons. We were moving across country and had items in our vehicles we did not want out of view and on the street. I understand charging the cancellation fee for other reasons but when they could not accommodate us for parking and people hanging around the parking lots, making us uncomfortable, they should have refunded our payment for the two rooms. I won't choose another Best Western since I don't feel the customer is the top priority.
Stayed 1 night in May 2020