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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

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Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 out of 5
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationKay Bailey Hutchison Convention Center8 min walk
  • Popular LocationReunion Tower14 min walk
  • AirportDallas, TX (DAL-Love Field)14 min drive
  • Popular LocationGalleria Dallas16 min drive

Choose dates to view prices

About this area

Dallas

Located in Dallas's Main Street District neighborhood, Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is in the city center and near a metro station. Dallas Farmer's Market and Bishop Arts District are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Dealey Plaza and Klyde Warren Park. Consider South Side Ballroom for a night out, and don't miss Dallas World Aquarium, a top local attraction. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Renaissance Tower - 3 min walk
  • Dallas World Aquarium - 4 min walk
  • Kay Bailey Hutchison Convention Center - 8 min walk
  • Reunion Tower - 14 min walk
  • Galleria Dallas - 16 min drive

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 14 min drive

Restaurants

  • THRIVE Restaurant — 1 min walk
  • Record Grill — 4 min walk
  • Fluellen Cupcakes — 4 min walk
  • Corner Bakery Cafe — 5 min walk
  • Hoffbrau Steaks — 5 min walk

About this property

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5-star Dallas hotel in Main Street District, walk to Dallas World Aquarium
A restaurant, an outdoor pool, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas, a free area shuttle, and a free shopping center shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. All 291 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and TVs with cable channels. Other amenities available to guests include room service, free bottled water, and hair dryers.
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers 291 accommodations with safes and complimentary bottled water. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 18.00 per night; includes in/out privileges)
  • Valet parking on site (USD 30 per night; includes in/out privileges)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Free area shuttle up to 3.00 mi
  • Free shopping center shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 6-15 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (27444 square feet of space)
  • Meeting rooms - 22

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Hair dryer
  • Shower/tub combination

Entertainment

  • Cable channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 2 AM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
2 per room (up to 50 lbs)
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self parking fee: USD 18.00 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Hotel
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Dallas
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Hotel Dallas

Frequently asked questions

3.4
Rating 5 - Excellent. 335 out of 1345 reviews
5 - Excellent 25%
Rating 4 - Good. 396 out of 1345 reviews
4 - Good 29%
Rating 3 - Okay. 273 out of 1345 reviews
3 - Okay 20%
Rating 2 - Poor. 182 out of 1345 reviews
2 - Poor 14%
Rating 1 - Terrible. 159 out of 1345 reviews
1 - Terrible 12%

3.6/5

Cleanliness

3.8/5

Staff & service

3.4/5

Amenities

3.3/5

Property conditions & facilities

2/5 Poor

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We should have been warned they were going thru reconstruction after the busted pipe issue they had from the freez which we discovered from TicToc of all things. No clean towels, no cleaning of rooms, no room service, pool had mold, the lobby looked like an old DMV office from 1985, and the parking garage was littered with trash the entire time.
Stayed 2 nights in Jun 2021

1/5 Terrible

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Being a Fourseason hotel employee and with Covid it was horrible there was hair all over the bathroom and also there was hair in the bed I took off my shoes and walk on the floor inside the room I have to wash my feet because they turn all black so we literally left and went to a friends house did not even bother asking for our money back that’s how much Upset we were
Stayed 2 nights in May 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down. I wouldn’t recommend unless you are looking to save money.
Stayed 1 night in Jun 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are unprofessional,the building is dirty pls don’t going this hotel😡😡😡😡😡😡
Stayed 1 night in Jun 2021

3/5 Okay

Traveled with family
Liked: Staff & service
Diminished service should be outlined on your website as we made our booking -- all attributed to COVID-19. We got no towel service after day 1 nor garbage pickup during our stay. Ice wasn't available throughout the property!! Hallways weren't vacuumed and looked dingy. Business Center was inoperative, but the Front Desk did allow me to use their computer to print out my boarding passes and baggage tags. Concerned about questionable people present at the hotel entrance. You enjoyed our $$, but we should be able to pay less for lower service.
Stayed 2 nights in May 2021