Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Photo gallery for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Primary image
Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 star property
Guests rated this property 3.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
1015 Elm St, Dallas, TX, 75202

Explore the area

  • Popular LocationKay Bailey Hutchison Convention Center8 min walk
  • Popular LocationReunion Tower14 min walk
  • AirportDallas, TX (DAL-Love Field)16 min drive
  • Popular LocationGalleria Dallas18 min drive

Choose dates to view prices

About this area


Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is located in Downtown Dallas, a neighborhood in Dallas, and is near a metro station. Bishop Arts District and NorthPark Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Fair Park and Dealey Plaza. Check out an event or a game at American Airlines Center, and consider making time for Dallas World Aquarium, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.

What's nearby

  • Renaissance Tower - 2 min walk
  • Dallas World Aquarium - 4 min walk
  • Kay Bailey Hutchison Convention Center - 8 min walk
  • Reunion Tower - 14 min walk
  • Galleria Dallas - 18 min drive

Getting around

  • Akard Station - 4 min walk
  • Dallas Union Station - 11 min walk
  • Love Field Airport (DAL) - 16 min drive


  • Commissary - 3 min walk
  • Original Italian - 4 min walk
  • Record Grill - 4 min walk
  • Which Wich - 5 min walk
  • Corner Bakery Cafe - 5 min walk

About this property

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5-star Dallas hotel in Downtown Dallas, walk to Dallas World Aquarium
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas, a free area shuttle, and a free shopping center shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers 291 accommodations with safes and complimentary bottled water. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 18.00 per night; includes in/out privileges)
  • Valet parking on site (USD 30 per night; includes in/out privileges)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Free area shuttle up to 3.00 mi
  • Free shopping center shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 6-15 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • THRIVE Restaurant

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Refrigerator


  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (27444 square feet of space)
  • Meeting rooms - 22


  • Terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets


  • Hair dryer
  • Private bathroom
  • Shower/tub combination


  • Cable channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator


  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Similar properties

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Check-in from 3 PM - 2 AM
Express check-in
Minimum check-in age - 21


Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
Service animals are welcome, and are exempt from fees
2 per room (up to 50 lbs)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self parking fee: USD 18.00 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

Overall score and ratings

Rating 5 - Excellent. 252 out of 975 reviews
5 - Excellent 26%
Rating 4 - Good. 218 out of 975 reviews
4 - Good 22%
Rating 3 - Okay. 173 out of 975 reviews
3 - Okay 18%
Rating 2 - Poor. 162 out of 975 reviews
2 - Poor 17%
Rating 1 - Terrible. 170 out of 975 reviews
1 - Terrible 17%




Staff & service




Property conditions & facilities



2/5 Poor

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The man at the front desk was very professional. The hotel smelled of marijuana and the room was dirty with multiple things broken in it.
Stayed 5 nights in Jun 2022

2/5 Poor

Traveled with partner
Disliked: Cleanliness
My room was clean when I arrived but that was the only time it was clean, no one ever came to clean the room afterwards. I had to go get towels from the pool because I was never brought any new towels, even after I asked for them.
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and will return 5 star bed was good 👍 great night
Stayed 1 night in May 2022

1/5 Terrible

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty overflowing trash cans none of the ice or vending machines worked and the room had roaches. Will not recommend this hotel.
Stayed 1 night in May 2022

2/5 Poor

Traveled with group
Disliked: Cleanliness, staff & service
I get new staff need to learn the ropes, but none of my questions could be answered. The older staff snapped at both me and the new employee when they had to answer the questions. Maybe if they trained him, none of that would have happened. The hotel wreaked of marijuana and my room's bathroom was dirty..I only got shampoo and lotion, no conditioner or soap for the sink. The walls were very thin and it sounded like our neighbors were trying to open our door when they were entering their own room. The parking garage was tight and the exits were poorly marked. The arm kept malfunctioning, even though we had an in and out pass. Luckily we didn't not have to spend much time there. Don't recommend unless you just need a place to sleep for one night and don't care about the things noted above.
Stayed 1 night in May 2022

2/5 Poor

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is old and in need of updates. Dirty laundry in hallway until 9 pm. Hallway had visible signs of dirt that had been there awhile. Elevator and surrounding area not clean. Lots of homeless around outside of hotel, which smelled of urine. Did not feel safe in this area. We checked out a day early, and thankfully the hotel did not charge us for that night. Would not recommend staying here.
Stayed 2 nights in Apr 2022

3/5 Okay

Disliked: Staff & service
I liked the bar and the location was convenient for exploring downtown Dallas.
Stayed 1 night in Apr 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and friendly. My only issue is that I had two small packages shipped to the hotel a few weeks early to make sure they were there before my stay, and even though they had it marked on my reservation that there were packages, they couldn't find them. They said because they received them 2 -3 weeks early that they probably returned them to the sender. However, the sender has not received them back. Also, they had my reservation and knew when I would be there to pick them up. This has never happened at any other hotel.
Stayed 1 night in Apr 2022

1/5 Terrible

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are deceiving. Lobby is updated but rooms aren’t any better then a motel 6.
Stayed 3 nights in Apr 2022

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was a dirty looking hotel. Of course when you walk in the lobby, it nice and in the inside of the elevators but once those doors open, you will see a big difference. The carpet was old looking, in the hall and in the room. There was a mildew smell in the room. The furniture was a little outdated. The garage had trash everywhere. The gym and pool area needs a makeover. Even the vending machine on the floor was busted. Going towards the restaurant, there was a urine smell. There’s no way I will ever stay here again. The price was a bit much for what the hotel had to offer. Oh and on their website, they claim to have a concierge and when we asked about it, the person answered with an attitude like we were bothering them. Will not be returning to this location again. Such a dirty stay
Stayed 5 nights in Apr 2022