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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Photo gallery for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Exterior
Terrace/patio
In-room safe, desk, iron/ironing board, free WiFi
Daily buffet breakfast for a fee
Lobby

Overview of Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 star property

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Map
1015 Elm St, Dallas, TX, 75202

Explore the area

  • Popular LocationKay Bailey Hutchison Convention Center9 min walk
  • Popular LocationReunion Tower14 min walk
  • Popular LocationAmerican Airlines Center18 min walk
  • AirportDallas, TX (DAL-Love Field)15 min drive

Room options

About this area

Dallas

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is located in Downtown Dallas, a neighborhood in Dallas, and is near a metro station. Katy Trail and TopGolf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Trinity River Audubon Center and Dealey Plaza. Check out an event or a game at American Airlines Center, and consider making time for Dallas World Aquarium, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
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Map

What's nearby

  • Renaissance Tower - 2 min walk
  • Dallas World Aquarium - 4 min walk
  • Kay Bailey Hutchison Convention Center - 9 min walk
  • Reunion Tower - 14 min walk
  • American Airlines Center - 18 min walk

Getting around

  • Akard Station - 4 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 16 min drive

Restaurants

  • McDonald's - 3 min walk
  • Urban Coffee - 2 min walk
  • Twisted Trompo - 4 min walk
  • Wingbucket - 3 min walk
  • Chick-Fil-A - 2 min walk

About this property

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5-star hotel near American Airlines Center
Close to Dallas World Aquarium and Kay Bailey Hutchison Convention Center, Crowne Plaza Hotel Dallas Downtown, an IHG Hotel provides a terrace, dry cleaning/laundry services, and a bar. The onsite restaurant, THRIVE Restaurant, features American cuisine. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business center.
Other perks include:
  • An outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and self parking (surcharge)
  • Express check-out, an elevator, and express check-in
  • 22 meeting rooms, a banquet hall, and a 24-hour front desk
  • Guest reviews give good marks for the central location
Room features
All 291 rooms have comforts such as air conditioning, in addition to perks like free WiFi and safes. Guest reviews say good things about the clean, comfortable rooms at the property.
Extra amenities include:
  • Bathrooms with shower/tub combinations and hair dryers
  • TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:00 AM for a fee: USD 6–15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • THRIVE Restaurant

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (27,444 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower available in select rooms
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Ballroom
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 3 PM - 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
Service animals are welcome, and are exempt from fees
2 per room (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 6–15 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

Does Crowne Plaza Hotel Dallas Downtown, an IHG Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

As of May 30, 2023, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel on May 31, 2023 start from $119.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Hotel Dallas Downtown, an IHG Hotel pet-friendly?

Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a deposit of USD 40 per stay and a fee of USD 40.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Self parking is available for USD 20.00 per night.

What time is check-in at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Check-in is from 3 PM - 2 AM.

What time is check-out at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Check-out is at noon. Late check-out is available for USD 25.00 (subject to availability).

Where is Crowne Plaza Hotel Dallas Downtown, an IHG Hotel located?

Located in Downtown Dallas, this hotel is within a 5-minute walk of Bank of America Plaza and Dallas World Aquarium. American Airlines Center and Kay Bailey Hutchison Convention Center are also within 1 mi (2 km). Akard Station and West End Station are within a 5-minute walk.

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Reviews

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 259 out of 1003 reviews" "
" "10 - Excellent 26%
Rating 8 - Good. 207 out of 1003 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 168 out of 1003 reviews" "
" "6 - Okay 17%
Rating 4 - Poor. 167 out of 1003 reviews" "
" "4 - Poor 17%
Rating 2 - Terrible. 202 out of 1003 reviews" "
" "2 - Terrible 20%

6.4/10

Cleanliness

7.1/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.3/10

Eco-friendliness

Reviews

10/10 Excellent

Elisa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Federal building (Passport Office) was in walking distance. Staff was great, young man by the name of A Lopez (front desk) was very polite.
Stayed 1 night in May 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
great location to Dealey Plaza and the West End bus/train station
Stayed 3 nights in May 2023

4/10 Poor

Denise

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is not what you think it is. The staff is great, Angel was so helpful. The hotel is rundown and dirty. The surrounding area is not good.
Stayed 2 nights in May 2023

6/10 Okay

daniel

Traveled with partner
Elevator smelled like urine. It was a short walk to restaurants and venues.
Stayed 1 night in Apr 2023

4/10 Poor

Chandra

Traveled with group
Liked: Cleanliness, staff & service
My truck would not fit in the parking garage, no valet, so I had to park 2 blocks away and carry a heavy bag 2 blocks. Then I get to the check in desk at 3:30 pm and my room was not ready. After 10 minutes of front desk staff making calls, they found a room that was just cleaned and got me in.
Stayed 1 night in May 2023

8/10 Good

GEORGENE

Stayed 3 nights in Apr 2023

6/10 Okay

Kristen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were friendly enough. Facilities are run down. Carpet throughout common areas was very matted and dirty. Room seemed clean. Fine for a night or two but I wouldn’t vacation here
Stayed 2 nights in Apr 2023

8/10 Good

Dorothy, Yonkers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Jami

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Found hair on towels, stains on sheets. No comforter on the bed, just a thin blanket and sheets. Front desk had no extra blankets for the first night. Would not stay there again.
Stayed 2 nights in Apr 2023

2/10 Terrible

Katherine

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Do not spend your hard earned money at this place!
Stayed 4 nights in Mar 2023