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Overview of Crowne Plaza Hotel Dallas Downtown

Photo gallery

Guest reviews

3.5/5 Good
4,454 reviews
Guests rated this property 3.8/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

Highlights

Popular LocationDallas World Aquarium4 min walk
Popular LocationSixth Floor Museum6 min walk
RestaurantWingBucket3 min walk
RestaurantMcDonald's3 min walk
AirportDallas, TX (DAL-Love Field)13 min drive

Choose dates to view prices

  • Standard Room

    3.6/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Double Beds OR 1 Queen Bed
    More details
  • Room, 1 King Bed (Leisure)

    4/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Club Room, 1 King Bed

    Room amenities

    • 323 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Room, View

    3.7/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 Double Bed OR 1 Queen Bed
    More details
  • Club Room, 2 Double Beds

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 2 Double Beds, Non Smoking, View

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 2 Queen Beds, Non Smoking

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Room, 2 Queen Beds, Accessible, Non Smoking (Mobility, Roll-In Shower)

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Executive Room, 2 Double Beds, Non Smoking

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More details

About this area

Dallas

Located in Dallas, Crowne Plaza Hotel Dallas Downtown is in the city center and near a metro station. Victory Park and Dallas Farmer's Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Dealey Plaza and Klyde Warren Park. Consider South Side Ballroom for a night out, and don't miss Dallas World Aquarium, a top local attraction. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's central location.

Visit our Dallas travel guide
Map
Popular Location

What's nearby

  • Dallas World Aquarium - 4 min walk
  • Sixth Floor Museum - 6 min walk
  • Dealey Plaza - 7 min walk
  • Kay Bailey Hutchison Convention Center - 8 min walk
  • Majestic Theater - 9 min walk

Getting around

  • Akard Station - 4 min walk
  • Dallas Union Station - 10 min walk
  • Dallas, TX (DAL-Love Field) - 13 min drive

Restaurants

  • THRIVE Restaurant — 1 min walk
  • WingBucket - 3 min walk
  • McDonald's - 3 min walk
  • Original Italian - 4 min walk
  • Record Grill - 4 min walk

About this property

Crowne Plaza Hotel Dallas Downtown

3.5-star Dallas hotel in Downtown Dallas, walk to Dallas World Aquarium
A restaurant, an outdoor pool, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas, a free area shuttle, and a free shopping center shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. All 291 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and TVs with cable channels. Other amenities available to guests include room service, free bottled water, and hair dryers.
Crowne Plaza Hotel Dallas Downtown offers 291 accommodations with safes and complimentary bottled water. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Self parking: USD 18.00 per night
Valet parking: USD 30 per night
Extended parking (surcharge)
Parking height restrictions apply
Free area shuttle up to 3.00 mi
Free shopping center shuttle
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 6-15 per person
1 restaurant
1 bar
Room service available

Things to do

Fitness center
Outdoor pool

Family friendly

Dry cleaning service
Free area shuttle
Laundry facilities
Outdoor pool
Refrigerator

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Turndown service
Wedding services

Languages spoken

English
Spanish

Business services

24-hour business center
22 meeting rooms
Computer station
Conference center (27444 square feet of space)

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
Braille signage
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)

Bathroom

Hair dryer
Shower/tub combination

Entertainment

Cable channels
Premium channels
TV

Food and drink

Coffee/tea maker
Free bottled water
Refrigerator

More

Connecting rooms available
Desk
Iron/ironing board
Phone
Safe
Turndown service

Policies

Check-in

Check-in from 3 PM - 2 AM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Renovations and closures

The property is undergoing renovations. The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
2 per room (up to 50 lbs)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubDiscoverMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self parking fee: USD 18.00 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Dallas Dallas
Crowne Plaza Hotel Dallas Downtown Hotel
Crowne Plaza Hotel Dallas Downtown Dallas
Crowne Plaza Hotel Dallas Downtown Hotel Dallas

Frequently asked questions

Can I cancel my reservation for free at Crowne Plaza Hotel Dallas Downtown and receive a full refund?
Yes, Crowne Plaza Hotel Dallas Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Hotel Dallas Downtown cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Crowne Plaza Hotel Dallas Downtown?
As of Jun 5, 2020, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Dallas Downtown on Jun 9, 2020 start from $105, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Crowne Plaza Hotel Dallas Downtown have a pool?
Yes, this property has an outdoor pool.
Is Crowne Plaza Hotel Dallas Downtown pet-friendly?
Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a deposit of USD 40 per stay and a fee of USD 40.00 per pet, per day.
How much is parking at Crowne Plaza Hotel Dallas Downtown?
Self parking is available for USD 18.00 per night. Valet parking is available for USD 30 per night. Extended parking is available for a fee.
What time is check-in at Crowne Plaza Hotel Dallas Downtown?
Check-in is from 3 PM–2 AM.
What time is check-out at this property?
Check-out is at noon. Late check-out is available for USD 25.00 (subject to availability).
Where is Crowne Plaza Hotel Dallas Downtown located?
Located in Downtown Dallas, this hotel is within a 5-minute walk of Bank of America Plaza and Dallas World Aquarium. Sixth Floor Museum and Kay Bailey Hutchison Convention Center are also within 10 minutes. Akard Station and West End Station are within a 5-minute walk.

Guest reviews

5 - Excellent
1,034
4 - Good
1,501
3 - Okay
1,009
2 - Mediocre
524
1 - Poor
386
3.8
Cleanliness
3.8
Service and Staff
3.5
Amenities
3.4
Property condition

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in May 2020

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 1 night in Apr 2020

    2/5

    • Liked: Cleanliness, staff & service
    • Disliked: Amenities, property conditions & facilities

    Very disappointing relative to expectations for a Crowne property. Bathroom water was brown.

    Stayed 1 night in Apr 2020

    1/5

    • Liked: Cleanliness
    • Disliked: Staff & service, amenities, property conditions & facilities

    Staffing was rude! And very disrespectful for no apparent reason and charged my card multiple times

    Stayed 1 night in Mar 2020

    1/5

    • Liked: Staff & service
    • Disliked: Property conditions & facilities

    The toilet wouldn’t flush but they fixed it within an hour. After it was fixed, I had to hold the lever down until it fully flushed; otherwise it wouldn’t flush at all. The sink’s stopper was stuck closed so I had to pry it open and unscrew it so it would drain properly. When the air conditioner would turn on, it would scare the crap out of me throughout the night because it was so loud. The guests next to me threw parties until 2am. They were so loud and kept going in and out, slamming doors constantly. This has been my worst experience ever staying in a hotel.

    Stayed 2 nights in Mar 2020