Sheraton Dallas Hotel

Photo gallery for Sheraton Dallas Hotel

Featured Image
Outdoor pool
Pillowtop beds, in-room safe, desk, blackout drapes
Pillowtop beds, in-room safe, desk, blackout drapes
View from Room

Overview of Sheraton Dallas Hotel

Sheraton Dallas Hotel

4 out of 5

4.0/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
400 Olive St, Dallas, TX, 75201

Explore the area

  • Popular LocationKlyde Warren Park11 min walk
  • Popular LocationDallas World Aquarium15 min walk
  • Popular LocationSixth Floor Museum18 min walk
  • AirportDallas, TX (DAL-Love Field)10 min drive

Choose dates to view prices

About this area

Dallas

Located in Dallas, Sheraton Dallas Hotel is in the city center and near a metro station. Dallas Farmer's Market and Old Deep Ellum Historic District are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Klyde Warren Park and Dealey Plaza. McKinney Avenue and Dallas World Aquarium are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Majestic Theater - 5 min walk
  • Dallas Museum of Art - 8 min walk
  • Klyde Warren Park - 11 min walk
  • Dallas World Aquarium - 15 min walk
  • Sixth Floor Museum - 18 min walk

Getting around

  • Dallas Union Station - 3 min drive
  • St Paul Station - 4 min walk
  • Love Field Airport (DAL) - 10 min drive

Restaurants

  • Open Palette — 1 min walk
  • Open Mkt. Grab 'n Go — 1 min walk
  • Dallas Chop House — 6 min walk
  • Porto di Roma — 7 min walk
  • Lizard Lounge — 7 min walk

About this property

Sheraton Dallas Hotel

4-star Dallas hotel in Downtown Dallas with 2 restaurants
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. Additionally, a 24-hour fitness center, a coffee shop/café, and a snack bar/deli are onsite. All 1840 rooms offer WiFi, pillowtop beds, and plasma TVs with cable channels. Room service, coffee makers, and free bottled water are among the other amenities available to guests. Change of towels is available on request.
Sheraton Dallas Hotel offers 1840 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. 50-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers.

This Dallas hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night)
  • Available in some public areas: Internet access (surcharge)
  • WiFi speed: 25+ Mbps

Parking and transportation

  • Covered self parking on site (USD 23.00 per night; includes in/out privileges)
  • Covered valet parking on site (USD 32.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: USD 24 per person
  • 2 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • Room service available

Things to do

  • 24-hour fitness center
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (230000 square feet)
  • Meeting rooms - 60

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Pillow-top mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 50-inch plasma TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Up to 35 lbs
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Covered self parking fee: USD 23.00 per night (in/out privileges)
  • Covered valet parking fee: USD 32.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Dallas Hotel Sheraton
Dallas Sheraton
Dallas Sheraton Hotel
Hotel Sheraton Dallas
Sheraton Dallas
Sheraton Dallas Hotel
Sheraton Hotel Dallas
Adam Mark Dallas
Adam's Mark Dallas
Sheraton Dallas Resort
Dallas Adam Mark Hotel
Sheraton Hotel
Sheraton Dallas Hotel Hotel
Sheraton Dallas Hotel Dallas
Sheraton Dallas Hotel Hotel Dallas

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 456 out of 985 reviews
5 - Excellent 46%
Rating 4 - Good. 280 out of 985 reviews
4 - Good 28%
Rating 3 - Okay. 127 out of 985 reviews
3 - Okay 13%
Rating 2 - Poor. 70 out of 985 reviews
2 - Poor 7%
Rating 1 - Terrible. 52 out of 985 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property it was friendly staff good amenities I wasn’t fond of the pay to park but goes with downtown
Stayed 1 night in Sep 2021

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Large, spacious rooms was enjoyable. Having a microwave in my room would have been nice.🙂
Stayed 1 night in Sep 2021

1/5 Terrible

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled my rooms in the same day I was arriving. They didn’t even called me, I had to call too ask about early checkin and then they told me it was canceled.
Stayed 1 night in Sep 2021

2/5 Poor

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Amenities
For the price of the stay I was disappointed that there was no microwave in the room, the fridge didn't work, the ice machine our floor didn't work, and the vending machines only took change. I feel like I was paying for the name on the hotel.
Stayed 4 nights in Sep 2021

2/5 Poor

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Upon checking in it was insane. I was there for a convention so I assumed there would be signage but there wasn’t. When I checked in, the front desk staff seemed annoyed at my presence and my questions about directions. She gave me 4 room keys, only 2 worked. In the room, there were no wash clothes. We were told that the hotel was out of washclothes. There was a refrigerator and no microwave. The refrigerator wasn’t working properly and when I called about that and the AC not cooling the room I was told they’d send someone up. The engineer came and reset the AC but no one came to look at the refrigerator even though the engineer told me that he reminded them to come up there. The room was clean and the beds were very comfortable. The last day of my stay the power went out for my entire tower. We were on the 32nd floor. No elevators. When I called down to the desk on my cell phone the man that answered told me they had no clue when they’d get the power on and that they called the FD for evacuation if it was found to be needed. There were people stuck in elevators for hours and also people stuck in their rooms because they couldn’t get down all of those stairs. I do not hold the hotel responsible for the power outage. I hold them responsible for their actions regarding guests. There was an associates cut through to towers with working elevators that were not offered to us stuck on the floor. There was no comp for those of us inconvenienced, not even parking! Very disappointed!
Stayed 2 nights in Sep 2021