"Best services for all staffs, especially Customer services in Lobby name Mr Jack, he was very kindness and helpful.
The breakfast is ok,
I think the room rates was quiet higher compare with the other in the same location. But , anyway the hotel was quiet good"
"As long-time fans of Hilton worldwide, our recent stay at the Hilton Shenzhen Futian was highly disappointing. We encountered a foul-smelling toilet and a face towel reeking of cigarette smoke. The property feels dated due to its old-fashioned design and lack of proper room maintenance. While the friendly and helpful staff were a bright spot, we expect a 5-star brand like Hilton to address these issues and improve."