2/5 Poor
Verified traveler
Traveled with family
27 Sep 2020
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a good family hotel. Clean but disappointing
Had to book two rooms as we were two adults, and two children. When we checked in, they only checked us in for one of the rooms (even though we were all four standing there, and the room they gave my partner only had room for 3 people), immediately realising, I went back to get the second room, only to find it was allocated on another floor, and there was nothing they could change about that. Next, as we checked in, we were asked if we wanted to make a restaurant reservation, we told them, no, we'll use room service. When we rang for room service, we were told there was no room service, and the only restaurant reservation was now at 9:15pm. Luckily there was the bar, so the kids didn't do without. Next, we booked because it had a pool, only there were no slots available, that afternoon, evening, or the next morning, so we had disappointed children. If they had just emailed us we we could have booked a pool slot ahead of time. I really think that guests should have some pre-reserved slots.
The rooms were clean, but no fridge, and no plug sockets by the beds.
Whilst it was maintained and clean, there was some mold in one bathroom, and definite damp issues in the other, and in the bar.
It seems to be used mainly for leisure centre for non-guests, and as a place to stay to go into Dublin (interesting given that shouldn't be happening right now), judging by the number of taxis, and the raucous returns to nearby rooms between 11pm and 1:30am.
Stayed 1 night in Sep 2020
