“Pls don’t pick this hotel if u expect u can have hotel normal service. They are digital hotel with no reception, no housekeeping from 1pm to other day morning.
U they don’t expect u need a glass, or a fork and they won’t provide them in the room.
To their suggestion, as a digital hotel, I think u should let your customer get those they need in a digital way, say self service counter for necessary.
I didn’t get the digital key email before my check in. Lucky that I arrived a bit early before……
