Ratings based on 334 Verified Reviews
2.4 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Dirty/unsafe
Posted Jul 22, 2017This hotel had garbage scattered both inside and outside. The hallways and elevator were filthy. The side door was propped open with a rock allowing anyone to come in. The first floor had a door labeled stairs however it was locked, the 3rd floor location for the stairs didn't seem to exist?? They should definitely have more stairs, or atleast stairs available? The room was somewhat cleaner than the rest of the hotel and was nice, if properly cleaned. That staff were decent I definitely think they need more staff to properly take care of what could be a great place.
Comment from Hotel Management
Jul 25, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel. Although we are happy you liked your room, we are sorry for your disappointment with our common areas. I am very concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Please know this is not usual for us, and we hope you give us another chance in the future.
Sincerely,
General Manager
by A verified traveler from california
Dirty
Posted Jul 4, 2017The hotel was dirty, there was always trash in the hallways and in the elevator. It was difficult to find staff members to help or even answer questions
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
Richard, we are sorry we failed to provide you the clean and comfortable room that you deserved. We sincerely apologize for the cleanliness issues you encountered and for the inconvenience it caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. I hope we have a future opportunity to restore your confidence in us.
Sincerely,
General Manager
by A verified traveler
Trash dumps are cleaner !
Posted Jul 4, 2017We just stayed at the Aurora Co. location and it was a dump. Room stunk even with air fresheners we had to buy to try to cover up the order of mold and mildew. TV was terrible with dark and fuzzy reception. Asked to have it replaced but never heard back from the front office. Hallways smelled of cigarettes daily. Grab and go breakfast was always grossly understocked. Apparently they were having some work done at the hotel so the construction guys felt it was okay to hangout but n the parking lot after hours and drink beers and smoke and not just cigarettes. We were there for a softball tournament and my 13 year old daughter never felt safe with these grown men watching her. Parking lot was littered with beer cans, booze bottles and cigarette butts every morning. We even came out to some guy dressing himself with pants partially down one morning. Disgusting. My kids had to turn their faces away. Bottom line we will never stay at another Extended Stay. I will be contacting their corporate office to file an official complaint.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
General Manager
by A verified traveler
Terrible customer service. Rooms in bad shape
Posted Jul 3, 2017Always struggled getting someone at front desk and when you did they weren't much help. Stayed 3 days with 4 kids and couldn't get clean towels or extra sheets. So it was a struggle
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
I apologize for the service issues you experienced during your stay. We're deeply sorry that one of our department was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. I hope we have a future opportunity to restore your confidence in us.
Sincerely,
General Manager
by A verified traveler
Crummy
Posted Jul 2, 2017
Pros: Nothing.
Cons: The hotel is obviously old and not adequately maintained.
Trashy place. Poor housekeeping. I didn't get the room I wanted - I wanted 2 Queen size beds but got one King size for 4 people (2 adults, 2 kids). Poorly maintained property. Fire alarm went off on the morning of departure - fire truck showed up and then it was determinined to be a false alarm - elevator was still disabled when we went to check out. Continental breakfast but they didn't keep the coffee dispensers refilled - we went to a restaurant for breakfast. Television performance was terrible. Certainly overpriced. We'll never stay there again.
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
It is disheartening to read that you found any part of your stay not as you had hoped for. It is our desire to exceed our guests’ expectations in every way from service to amenities. Your comments and observations are important to us so that we may continue to improve our guest’s experience that will hopefully inspire a return visit.
General Manager
by A verified traveler from jp Fl
No words
Posted Jun 1, 2017All I got to say not worked staying duty sheets ,carpet,bathrooms not what I was expecting out of the kids nd of hotels it look like a road side motel
Comment from Hotel Management
Jun 3, 2017 by General Manager, Hotel Management
Juan, on behalf of our entire team, please accept our sincere apologies for not living up to your expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us.
Sincerely,
General Manager
by A verified traveler from Kansas
Dirty
Posted May 29, 2017Hotel was nasty. Couldn't walk around without shoes, stuff all over the ground. Falling apart - no cover on vent in bathroom, corner cover falling off, and overall disgusting. Halls aren't even labeled - overall we will never stay here or a place like this again. When we got home we had to wash every single thing we had in the hotel - it was so gross.
Comment from Hotel Management
May 31, 2017 by General Manager, Hotel Management
Jessica, thank you for taking the time to review your stay. I am concerned about your experience and have immediately brought this to the attention of our housekeeping team for review and actions. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. I truly regret the inconvenience caused, and we truly hope you give us another chance to make it up to you on your future visit.
Sincerely,
General Manager
by A verified traveler from cleveland, Ohio
Close to the airport, acceptable stay.
Posted May 21, 2017Wasn't a terrible stay, but could be better maintained. Room was cleaner than the hotel, thankfully. Some guest don't seem to respect the hotel and it seems a bit understaffed or not cleaned thoroughly.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
Roxanne, thank you for being our guest. We are glad you were overall pleased with your stay with us. We appreciate your observation and will use your comments to improve our service. It was a pleasure to have you here, and we hope to see you again soon.
Sincerely,
General Manager
by A verified traveler from San Jose, Ca
Hotel lobby and elavtor needs a good cleaning.
Posted May 15, 2017Hotel lobby carpet was dirty and floor. Looks like they clean once a month. Windows need to be clean. Hallway carpets need to be vacuumed. Elavtor needs to be cleaned. Ever time I went is there was garbage on the floor was afraid to touch the buttons.
Comment from Hotel Management
May 17, 2017 by General Manager, Hotel Management
Please accept my sincere apologies that our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take this issues lightly. We will address this matter with our housekeeping department to ensure changes are made immediately to solve these problems. I would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We regret the inconvenience caused and hope you will consider giving us another opportunity to serve you better in the future.
Sincerely,
General Manager
by A verified traveler
Terrible filthy
Posted May 13, 2017Terrible filthy, smelly,. Wouldn't recommend to anyone.. moved in and out in 20 minutes.
Comment from Hotel Management
May 15, 2017 by General Manager , Hotel Management
Please accept our apologies for the housekeeping issues you encountered in your room. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We regret the inconvenience caused. We hope you will consider giving us another opportunity to serve you in the future so that we can make it up to you.
Sincerely,
General Manager