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“Great service and great food and entertainment. Kids love it.”

“Liebe Leute. Die Unterkunft ist in Ordnung. Aber die Sauberkeit des Zimmers ist schrecklich. Und der Pool ist. Versalzt. Ihr habt ein Salzpool. Die Bedienung in der Rezeption. Ist nicht so gut sonst für eine Nacht. Kann man auf jeden Fall das übernachten? Danke”

“Lage und Zimmer gut… Service, Essen (kalt und immer leere Behälter, sowie keine Abwechslung und immer das selbe Essen)”

“Nice kids pool”

“I loved the view from my balcony. Its right on the beach. There are several restaurants within spitting distance of the property. Its perfectly located if you want a relaxing beach get away. Staff was super friendly and helpful. The rooftop jacuzzi is so perfect late at night. Loved it here. Would totally stay here again.”

“Wer einen entspannten 5-Sterne Urlaub sucht, ist hier falsch. Das Personal erledigt großteils Dienst nach Vorschrift, ist nicht vom Fach und wenig hilfsbereit. Handtücher für den Pool und den Strand sind nicht immer verfügbar. Wenn man bei der Spa-Rezeption nachfragt, wie lange es denn dauert, bis es wieder Handtücher gibt, wird man darauf verwiesen, bei der Rezeption im Eingangsbereich nachzufragen, da sie es nicht wissen. Unsere Zimmernummer wurde von der Spa Rezeption falsch notiert. Wir……

“Breakfast could be better.”

“Could be more cozy, but otherwise great place to stay at Varna. Staff was also excellent”

“It says all inclusive but don’t let it fool you. I knew that this place was joke when we arrived. It felt like none of the workers didn’t have slightest clue how to work in hotel. For example our passports were left unattended on counter while we took our stuff to the room. Room AC didn’t work. I also didn’t like our balcony was shared with other room. Drinks were the biggest joke. Soft drinks were completely passed, warm, disqusting. There were 3 taps of beer: one at pool bar, one at restaurant……

“The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia……

“The hotel is just next to sea garden. So , if you want to go to the beach , it only take 5-10 min walk. A supermarket is just next to the hotel. Hence , if you have anything want to buy, it only take 3 min walk.”