Devil's Backbone Tours

It was a nice basic hotel. Our tv in the room didn’t work. We were told “by time as you leave the replacement will be done”. Front desk staff were wonderful. I probably wouldn’t do it again.

This is an older hotel with OK-to-bad service. They did not know what a VIP Expedia member was, even though Expedia says that this is a VIP hotel, whatever that means. Had a leak in our room in the middle of the night from the AC. It was the less expensive option, so I am not complaining as I knew what I was getting into. The food was good, better than expected.

The property outside of the rooms is beautiful. The rooms are in desperate need of renovations and you can see how out dated they are. The front desk is very unhelpful. We tried on several occasions asking staff members a question and the response was they didn’t know or download the viva app. The girls in the Heatwave store was more informative of things and helpful than the staff. Also, the gentleman that manned the katermeran was equally helpful. The pool was nice however they allow you to bring drinks into area and the empty cups sit on rim of pool for a long period of time before being collected which causes the bees to swarm around them. The food in the buffet is the same every day and we were unable to get reservations at the restaurants on the resort. You need to download the app to make them and we were not informed of this when we checked in. Therefore when we did there wasn’t anything available.