Divna Beach Tours

This is not a 5 star hotel! Note by the bed to say this gift is especially for you - there was no gift so we had to ask at reception what was meant to be there, should have been given a lavender bag Had to ask for the bottle of wine which was part of booking through Expedia Magnifying mirror in bathroom useless - it's stuck on the wall so you have to lean across the sink to actually see in it Stationery folder in room had one moth-eaten postcard and pen marks all over it. Four complimentary coffee capsules allowed for the entire stay, whether that's 1 night or 1 month Room never hoovered Turn down service happened sometimes, and wasn't consistent when it did happen Cleaning service at a time to suit the staff - sometimes there'd be a note on the door that they tried to clean before 9am, other times they still hadn't cleaned by 2pm, or even 4pm on occasion Replacement of bottle of water in the room sporadic Water only available in reception area for very limited time each day Light curtain covering window between bedroom and bathroom so you couldn't have the light on in the bathroom at night or you'd disturb other people in the bedroom Smoking allowed everywhere outside, not even one non-smoking outdoor area by pool Pool towels only available at the beach so you have to walk past the pools, cross the promenade to go and collect them, to then turn round and take them back to the pool No eggs to order at breakfast Minimal fresh fruit, eg no melon

This place is located in the old town so be ready to climb up the city stairs and if you take the room on the 3ed floor be ready to climb lots of steep and not so steady stairs, you can reserve a baggage service for 40 € per bag . The room is spacious and even has a washer machine . It is well equipped like an apartment . I found many ants in the bathroom. The bed is very firm and the pillow very soft ( low support ) The host is professional and responsive