1/5 Terrible
Ridhwaan
Aug 5, 2022
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed here for one night. I found that it was a 5 star accommodation on Expedia and from the pictures the hotel looked pretty decent. When I got to the hotel the area surrounding it entirely under construction and the parking was minimal. I was told that there was no valet but managed to find a spot near the entrance anyways.
Upon checking in I was told there was an issue with the booking and that there was a miscommunication between the website and the hotel.
After what seemed like 10 minutes they finally were able to get the process started going back and forth between two computers.
I got to my room and found that the room was rundown and seemed to be heavily used.
The floor was old and looked like it needed to be scrubbed. I retired for the night and then in the morning when I was checking out I was told to wait because they had to check the room. When I asked why they said to make sure I didn’t leave anything behind. This is obviously not the reason and they make you feel as though you are stealing towels or something. After what seemed like 5 minutes or more they received a confirmation that the room was fine and I left.
This hotel has to do a lot better if they will be hosting guests for the World Cup… check in was bad, the room was run down and the checkout was bad… this is not a 5 star accommodation.
Only good thing was the view from the junior suite was nice.
Stayed 1 night in Aug 2022