The staff were amazing, kind, friendly and always helpful. The location was great - there's a castle just down the street! Restaurant downstairs was delicious. Only complaints were that my room had an odd odor, like pickles, and that the windows opened over an outdoor eating area that allowed smokers. So even though I had a non-smoking room, the smell of cigarettes wafted in until they closed at 11:30pm. Do note that they do not have AC (hence the windows opened), and they only have a limited number of fans, if that is important to you. Would stay here again, just maybe in a different room.