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Beach nearby, beach towels, fishing
Beach nearby, beach towels, fishing
Beach nearby, beach towels, fishing
Outdoor pool, pool umbrellas, sun loungers

Guest reviews

4.0 out of 5 Very Good
77 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air Conditioning
Spa
Restaurant
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationGolden Mile2 min walk
Popular LocationBattery Beach12 min walk
Popular LocationDurban International Convention Centre14 min walk
AirportDurban (DUR-King Shaka Intl.)24 min drive

Choose dates to view prices

  • Double Room, 1 Double Bed, Sea View

    Room amenities

    • 219 sq ft
    • Sea view
    • Sleeps 2
    More detailsDouble Room, 1 Double Bed, Sea View
  • Studio, 1 Double Bed, Sea View

    Room amenities

    • 207 sq ft
    • Sea view
    • Sleeps 2
    More detailsStudio, 1 Double Bed, Sea View
  • Apartment, 2 Bedrooms, Sea View

    Room amenities

    • 779 sq ft
    • Sea view
    • Sleeps 4
    More detailsApartment, 2 Bedrooms, Sea View
  • Junior Suite, 1 Bedroom, Sea View

    Room amenities

    • 660 sq ft
    • Sea view
    • Sleeps 2
    More detailsJunior Suite, 1 Bedroom, Sea View
  • Apartment, 1 Bedroom, Sea View

    Room amenities

    • 452 sq ft
    • Sea view
    • Sleeps 2
    More detailsApartment, 1 Bedroom, Sea View
  • Deluxe Suite, 1 Bedroom, Balcony, Sea View

    Room amenities

    • Sea view
    • Sleeps 2
    More detailsDeluxe Suite, 1 Bedroom, Balcony, Sea View
  • Penthouse, 3 Bedrooms, Balcony, Sea View

    Room amenities

    • 915 sq ft
    • Sea view
    • Sleeps 6
    More detailsPenthouse, 3 Bedrooms, Balcony, Sea View

About this area

Durban

First Group The Palace All-Suite is located on the boardwalk and in an area with good shopping. UShaka Marine World is a popular attraction and the area's natural beauty can be seen at Durban Beach and Golden Mile. Looking to enjoy an event or a game while in town? See what's happening at Moses Mabhida Stadium or Sahara Stadium Kingsmead. With scuba diving, snorkeling, and water skiing nearby, you'll find plenty of adventures in the water.
Visit our Durban travel guide
View in a map
Popular Location

What's nearby

  • Golden Mile - 2 min walk
  • Battery Beach - 12 min walk
  • Durban International Convention Centre - 14 min walk
  • Workshop Mall - 20 min walk
  • Durban City Hall - 2 min drive

Getting around

  • AirportKing Shaka Intl. Airport (DUR) - 24 min drive

Restaurants

  • Joe Cool's — 3 min walk
  • Daruma — 8 min walk
  • Grill Jichana — 8 min walk
  • Circus Circus — 10 min walk
  • Big Easy Durban by Ernie Els — 13 min walk

About this property

First Group The Palace All-Suite

3-star hotel near the beach
At First Group The Palace All-Suite, spend the day relaxing on the nearby beach or pampering yourself at the hotel's full-service spa. All 76 rooms feature modern comforts like TVs with satellite channels, free WiFi, and DVD players. Other amenities available to guests include balconies, room service, and coffee makers.
First Group The Palace All-Suite offers 76 air-conditioned accommodations with DVD players and safes. Rooms open to balconies. Satellite television is provided.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

La Vita Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free nearby parking
  • Self parking: ZAR 55 per night
  • Roundtrip airport shuttle (surcharge) from 6 AM - 6 PM
  • Airport shuttle at scheduled times, on request
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • Business center
  • Meeting rooms
  • Conference space (1163 square feet)

Outdoors

  • BBQ grill(s)
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hair dryer (on request)

Entertainment

  • DVD player
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils

Outdoor space

  • Balcony

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3:00 PM - 10:00 PM
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 350 per vehicle (roundtrip)
  • Self parking fee: ZAR 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Palace Durban
Palace Hotel Durban
Palace Resort Durban
Palace All-Suites Hotel Durban
Palace All-Suites Durban
Palace All-Suite Hotel Durban
Palace All-Suite Hotel
Palace All-Suite Durban
Palace All-Suite
First Group Palace All-Suite Hotel Durban
First Group Palace All-Suite Hotel
First Group Palace All-Suite Durban
First Group Palace All-Suite
The Palace All Suites
The Palace All Suite
First Group The Suite Durban
First Group The Palace All-Suite Hotel
First Group The Palace All-Suite Durban
First Group The Palace All-Suite Hotel Durban

Frequently asked questions

Can I cancel my reservation for free at First Group The Palace All-Suite and receive a full refund?
Yes, First Group The Palace All-Suite offers free cancellation on select room rates, because flexibility matters! Please refer to First Group The Palace All-Suite cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at First Group The Palace All-Suite?
As of Oct 25, 2020, prices found for a 1-night stay for 2 adults at First Group The Palace All-Suite on Nov 1, 2020 start from $49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does First Group The Palace All-Suite have a pool?
Yes, this property has an outdoor pool.
Is First Group The Palace All-Suite pet-friendly?
No, only service animals are welcome at the property.
How much is parking at First Group The Palace All-Suite?
Self parking is available for ZAR 55 per night. There is free parking nearby.
What time is check-in at First Group The Palace All-Suite?
Check-in is from 3:00 PM–10:00 PM. Late check-in is available during limited hours.
What time is check-out at First Group The Palace All-Suite?
Check-out is at 10 AM.
Does First Group The Palace All-Suite provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of ZAR 350 per vehicle, roundtrip, applies.
Where is First Group The Palace All-Suite located?
Located in Durban Beachfront, this beach hotel is within a 15-minute walk of Golden Mile and Durban International Convention Centre. Durban Beach and uShaka Marine World are also within 2 mi (3 km).
4.0
Very Good
5 - Excellent
26
4 - Good
35
3 - Okay
8
2 - Poor
6
1 - Terrible
2

4.2/5

Cleanliness

4.1/5

Staff & service

3.3/5

Amenities

3.9/5

Property conditions & facilities

2/5 Poor

Traveled with partner
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
The staff were great and very helpful and the location was good however the hotel needs updating and has cleanliness issues. The windows in our room were filthy which kind of takes away from the ocean view. We saw cockroaches in the hotel but not in our room luckily. The shower was terrible, the shower head either sprayed too far and soaked the bathroom or if you tilted it it would fall on your head. The grip mat in the bath was also dirty and there was a clothes line type thing in the shower that was moody/mildewy. The bathroom sink was also clogged and drained very slowly.
Stayed 3 nights in Feb 2020

2/5 Poor

Traveled with partner
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
The staff were great and very helpful and the location was good however the hotel needs updating and has cleanliness issues. The windows in our room were filthy which kind of takes away from the ocean view. We saw cockroaches in the hotel but not in our room luckily. The shower was terrible, the shower head either sprayed too far and soaked the bathroom or if you tilted it it would fall on your head. The grip mat in the bath was also dirty and there was a clothes line type thing in the shower that was moody/mildewy. The bathroom sink was also clogged and drained very slowly.
Stayed 3 nights in Feb 2020

4/5 Good

Traveled with partner
Happy face iconLiked: Staff & service, amenities
I loved the location and view from our room. The hotel gets a few things right but the rooms are needing a refresh. Feels old and grubby. Staff is lovely and attentive. Parking onsite is super inexpensive. Food at hotel restaurant is decent as well.
Stayed 4 nights in Jan 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

4/5 Good

Happy face iconLiked: Cleanliness, room comfort
Sad face IconDisliked: Property conditions & facilities
It was amazing. We only had an issue with a window... It was a bit loose and the wind blowing was making some noise
Stayed 3 nights in Sep 2019