"The resort is really nice and I would stay there again. It’s a great layout, 2 pools, great beach and beach bar.
My biggest complaints are many of the staff are not friendly, most notably in the coffee shop and gift shop.
Food at JFK was great, as was our waitress Lynn who remembered our names, was knowledgeable and helpful, and very hospitable. The food at Salty both day and night was consistently a 6/10 with a few items being 8/10. Many of the items had great potential but either was overcooked (chicken) or not nearly enough spices to make it flavorful.
My last complaints are related to room service and housekeeping ….. nobody ever answers the phone and most of the time the app to order was not working.
Housekeeping is very stingy with towels. I’m sure they are doing as instructed but 2 towels a day, a usually no hand towels replenished, is not enough. Many times we had to request more towels."