EcoCentro IPEC Tours

This is a fine resort hotel, however, I was troubled by the inoperative Air Conditioning which ultimately required that we move to a different room. It was on-and-off, and was ultimately resolved, but the problem was annoying and interruptive. Otherwise, a great stay! Great food, very nice staff.

I have stayed at Castros Hotel several times, and it has always been my first choice when visiting the city. Unfortunately, my most recent stay left me disappointed. As on previous visits, my brother came to pick me up for dinner. Sometimes he waits in the lobby, and sometimes he briefly comes up to my room before we leave. This time, he was in the room for about 15 minutes, and then we left together. At checkout, I was informed that I would be charged an additional fee for his “stay.” What was even more concerning was being presented with a form that he had signed to pre-authorize the charge. As the registered and paying guest, any authorization related to my room should have been discussed directly with me. My disappointment is not about the amount charged, but about how the situation was handled. The communication felt unprofessional, and there was no effort to explain the policy beforehand or address the matter appropriately with the guest responsible for the reservation. After several positive stays, this experience was unexpected and left a negative impression. I hope management reviews its procedures and focuses on clearer, more professional communication with guests in the future.

Sem dúvidas meu lugar predileto agora em Goiânia! O hotel é super exclusivo com apenas 3 quartos e uma equipe sensacional que te fazem se sentir em casa! Tudo parece feito com mto carinho com o que há de melhor para garantir conforto e sofisticação na hospedagem aos clientes. A comida do restaurante é incrível e o café da manhã também uma ótima experiência. Ainda possui spa, piscina e academia mto exclusiva Agradeço cada instante que estive com todos e voltarei tão breve !