"We booked Savoy for its great location and 5 start rating. Unfortunately my wife get extremely sick the day we arrived (from food she ate at the airport on our journey to Seychelles) and eventually needed hospitalisation in an emergency situation one night - an extremely stressful and worrying experience, especially being so far from home. However, the hotel staff were truly incredible and became our family away from home. When my wife needed hospitalisation during the night, the night managers made all of the arrangements for us to get to the hospital as quickly and safely as possible, and were physically present during our emergency. One of the restaurant staff also came with us to the hospital after her late evening shift due how ill my wife was and concern with the situation - she stayed with us in the hospital until 4am and went to and from the hospital with us, which we are incredibly grateful for. When we returned to the hotel at 4am, the managers were on standby and ensured that the chef had prepared specially made meals for my wife, which they also did throughout the remainder of our stay. The staff were incredibly attentive, caring and gave us incredible service to ensure they did everything they could to make our stay as good as possible in the circumstances. A very big shout out to Abdullah (reception manager), Armia Moussa (night manager) and Gaelle (restaurant staff) who all helped us during our emergency - they went above and beyond and we are forever grateful!"
