Eight Point Lake Tours

When I arrived I had to wait over 10 mins for any staff to arrive at the desk and help me check in. I even called the building to try and find someone, no one answered. When the girl finally arrived to help me she kept her AirPods in, and was not dressed professionally at all. She was also rude, and I had to ask a lot of basic questions like which direction my room was in. She was wearing a hoodie and sweat pants. I tried addressing this with morning staff and was brushed off. The pool area had a bad mildew smell. I booked a room with a balcony, but my room had no balcony.