El Salto Waterfall Tours

When we checked in, we are told we would have to wait about half an hour to have someone take us to our room. When we asked for a map because we could get there ourselves, they said they didn’t have any. I asked them how can you not have a map and finally someone printed one out . When we first entered our room, there was black mold all over the walls and it had a mildew smell to it. We asked to change rooms. They gave us a much smaller room than we had paid for, but we were OK with that as long as it wasn’t full of mold. But the housekeeping staff kept leaving soiled sheets in our patio area. When we asked for them to be removed not only did they not remove them, the following day there were more. We talked to the housekeeping staff who said they weren’t going to move them because they were too heavy. When my partner said he would move it for them they said no it’s OK. We’ll do it. We let the front desk know, and they said they would talk to the housekeeping manager, but the next day a new set of soiled sheets were in our patio. The result itself is OK. The food was good and besides the housekeeping staff, everyone was friendly. But unfortunately all the positive qualities couldn’t make up for the housekeeping issues.

We truly enjoyed our time at this place. It is suitable for families, and the property is so big we didn’t have enough time to explore it all. The only challenging aspect was the drive to the destination,

Everything was great food was delicious just wishing there was elevators or ramps for people with baby’s and there strollers to have a easy access to go down there to the beach