8.6/10 Excellent! (2,223 reviews)
Beautiful property with stunning views. Very accommodating and friendly staff. Rooms were spacious and clean. Food was great especially for an all inclusive.
That said, I would have rated the resort a 5 but on our last night of our stay we ate at La Frida and I was charged for a $30 drink that I did NOT order nor was I served it. At checkout I explained the situation to the clerk and she went to get a Supervisor who told me it was my fault for scanning my card without looking at the final bill. I explained I had no reason to examine the bill because I knew I had not ordered any alcohol or food involving extra charges. It turns out someone else in my party at the same table also had been overcharged for alcoholic drinks. The crazy part is while explaining the situation in the lobby to members of my party before leaving for the airport, another couple of guests unrelated to our party had experienced the exact same situation of being charged for drinks they didn't order. Honestly, this to me seems like a very dishonest and scandalous practice at this restaurant with intentions of sucking as much money from guests as possible, which is really unfortunate and disappointing. Sharing this experience in hopes of warning other future guests to be hypervigilent around waiting staff in general but especially at La Frida restaurant.
Reviewed on Oct 12, 2025
