Ratings based on 518 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Where was the customer service?
Posted Jul 13, 2017
Pros: Location
Cons: See above
Location: Alton Baker park is amazing
The hotel overall is in a good spot, close to the river and near a fantastic park, but that is where the fun ends. During the day, we were in our room and the guests upstairs were walking around. WOW it was so loud, but in the middle of the day I didn't think much about it. Fast forward to just before 11 PM. I'm in bed sleeping and then I hear not only adults walking but little kids running back and forth. I wait and wait and the running continues. I finally got out of bed and called the front desk. Ring ring.. nothing. I hang up and call twice, three times .. then finally four times. I just rings and rings. Why did I use the in-room phone? More on that later. I got dressed and walked down to the front desk. I told the man that I was calling to let them know about noise. He said, as he pointed to the phone system “ it must be on night ring" and the woman said quickly, " I was upstairs." Told them about the noise and the said they would take care of it. I returned to my room and the noise continued for another 5-8 minutes before it stopped.
5:30 and the pounding on the floor starts. I hear the bath start and then the shower. Are they IN MY room? It was loud. I understand it’s hard to control guests, but the renovation was not performed well. I could hear the next-door guests as well. Why didn’t I use the house phone? We wanted to charge our phones near the bed. The 2 outlets are filled with the alarm clock / phone and the 2 bed lights. Remodel fail
Recommended
for Everyoneby A verified traveler
Broken elevator
Posted Jul 10, 2017Got to the hotel to find the elevator was broken and not to be fixed for several days. We were on the 3rd floor and we are able bodied but many people had difficultly. Also the free breakfast was most inedible
Recommended
for Everyoneby A verified traveler
Upgraded, right on a park for dog walking
Posted Jul 9, 2017Large rooms, upgraded, clean and on a big park for dog walking. Easy access to good food, pubs etc., walk (.5 mile) or drive. A lot of food options nearby.
Recommended
for Everyoneby A verified traveler
Posted Jul 6, 2017
Great experience staff is really friendly room was very clean bed was super comfortable
Comment from Hotel Management
Jul 12, 2017 by Don Davis, Hotel Management
Thanks for your feedback, Our #1 priority is YOU, the guest and so glad we were able to make it a great experience for you, we look forward to your next stay with us.
Recommended
for Everyoneby A verified traveler
Excellence
Posted Jul 6, 2017
Pros: I like a late breakfast, so ten am gives leisure to the morning. Check out is at noon so gives the extra hour. And the location is superb.
Cons: Everything is run so well I don't really see room for improvement
Location: The setting on Alton Baker Park is lush and green and the trails have access to anywhere in Eugene.
This is one of the best establishment we stay at. The location on Alton Baker Park is gorgeous and has walking/biking trails everywhere. The beds are comfortable, the rooms are clean, the staff is friendly, helpful and professional. There is a swimming pool/spa and fitness center. The breakfasts are complete and go until 10 am. Check out time is noon. Everything is covered for a comfortable, luxurious and enjoyable stay
Comment from Hotel Management
Jul 12, 2017 by Don Davis, Hotel Management
Thanks for your feedback. Loved to hear you had such a Great stay! We look forward to seeing you again.
by A verified traveler
Way too expencive
Posted Jun 26, 2017
Pros: In the area
Cons: Clean it up
Location: Nice river walk
Dirty floors. Dirty left over laundry fro previous guest
Recommended
for Everyoneby A verified traveler
Great
Posted May 18, 2017Great staff, good location, nice room. Our second time to stay there.
Comment from Hotel Management
Jun 2, 2017 by Don, Hotel Management
Thanks for your feedback, glad you had a great stay and look forward to your next visit
Recommended
for Everyoneby A verified traveler from eugene or
Very happy everything was great
Posted May 8, 2017Couldn't of picked a better place to stay breakfast was great, cleanliness was excellent staff was amazing
Comment from Hotel Management
May 17, 2017 by Don, Hotel Management
Thanks for your feedback, love to hear you had a great stay with us, Our #1 priority is YOU our guest. We look forward to your next stay with us.
by A verified traveler
Posted Apr 22, 2017
Problem with reservation, not sure why, I had a confirmation number, but the desk clerk couldn't find me in the system, room had a very strong order of glue, headache and problems sleeping
Recommended
for Everyoneby A verified traveler from Southern Oregon
Great hotel
Posted Apr 20, 2017 on OrbitzClean, comfortable. Relatively quiet with breakfast included. Beautiful park next to hotel perfect for dogs and walking.