Faial Vacations from $547

This was a great stay. The location is great, it's about a 10 min walk to the marina/quay and downtown but we mostly used ride shares instead. The buffet breakfast was great because we did a lot of early morning tours and it made it extra convenient for us to not have to leave to go grab breakfast. The staff area great, very helpful. The rooftop view from the top floor was the cherry on top that made this trip to Madiera excellent. The only con was that the room was not cleaned the best way possible, despite us asking. We thought the cleanliness could have been better but honestly we did not care much as we wanted to go out and about and needed it to rest.

We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc. We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid. Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!! Customers can make an informed decision about ordering water if the hotel can make them aware of their charges. Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!

The staff was incredibly helpful and friendly. I loved the beautiful flowers throughout the property. The breakfast was always delicious with happy friendly servers.

Nice hotel with a an excellent scene over the ocean, also in the centre of the city close to everything

Fantastic! Staff super attentive and felt very welcome the whole time. Helpful for requests in the property as well as planning outside the property. Lovely oceanfront with direct access for swimming in the sea and pool. Easy parking, great breakfast and easy to book spa experiences. Highly recommend!! We would book again next time in Madeira!