Fort Story Beaches Tours

Excellent customer check-in. People seem to genuinely enjoy working here - and for a holiday weekend that's saying something! Parking was easy. Even though our room wasn't ready when we arrived (early - like 12 noon - I get it), the front office lady checked us in, welcomed us, gave us our parking pass, explained that we could access all the amenities (exercise room, pool, etc.). I like that the pool has designated adult swim times (2 hours in morning; 2 hours in evening), so it's not overrun with unsupervised kids all day. The jacuzzi/hot tub area was a little small (ie, six adults max - and that was elbow-to-elbow). Location is not directly on Boardwalk, but we knew that beforehand. We Website provided accurate information. We had an ocean view balcony and were able to see the beach, boardwalk, Waterman's seafood restaurant. Even saw the sunrise from the balcony. Room was very clean and well furnished. Lots of shelves and cubbies and even a rack for shoes in the closet. We didn't use the kitchenette, but it was well-stocked and included dish soap, sponge, dishwashing pod. There is a linen exchange service on the 4th floor during business hours if you need to swap out towels. They also advertised a complimentary laundry service on the 4th floor, but we did not use it. Ice machine was full loaded, though a bit far from our room. The Roma Pizza restaurant in the lobby was great - good food, wine, beer, friendly service, plenty of clean seating indoors and out.

Property could use a bit of power washing and some paint. Update to memory foam beds, update the appliances and it will be perfect.

The staff was friendly and helpful especially the parking attendants. Great location.the room was okay. I missed having any amenities available - coffee shop, bar, lobby to sit in.