confirmed late arrival but when i got there was informed that hotel was over-booked. They sent me to an awful hotel across town. Will not return to this hotel
Comment from Hotel Management
Sep 2, 2016 by Guest Service Manager, Hotel Management
Dear Business Travel,
Please accept our sincere apologies for sending you to another hotel on your night of arrival. Situations like this are not take lightly and we regret this outcome. We will be working with our team to ensure this situation does not repeat itself in the future. We were happy to pay for your accommodations that night because of the circumstances and hope some day to see you again.